Experienced Healthcare Customer Service Representative - Phone Intake (100% Remote)
At arenaflex, we're dedicated to delivering exceptional home healthcare services to our patients, and we're seeking a talented and compassionate Healthcare Customer Service Representative to join our remote team. As a key member of our high-volume call center, you'll be the first point of contact for patients and providers, providing top-notch support and guidance to ensure seamless care experiences.
About arenaflex
arenaflex is a leading provider of home healthcare services, committed to delivering personalized care to patients across the country. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join our mission.
Job Summary
As a Healthcare Customer Service Representative, you'll be responsible for handling a high volume of incoming calls from patients, providers, and referral sources. You'll collect clinical and demographic information, enter it into our CareCentrix portal, and provide exceptional support to ensure a smooth care experience. This is a remote, full-time position with a competitive hourly rate, monthly bonus incentive opportunity, and a comprehensive benefits package.
Key Responsibilities
* Handle a high volume of incoming calls (60-65 per day) from patients, providers, and referral sources
- Collect clinical and demographic information and enter it into our CareCentrix portal
- Provide exceptional support and guidance to patients and providers to ensure a smooth care experience
- Collaborate with internal teams to resolve complex requests and issues
- Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
- Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
Essential Qualifications
* High School Diploma or GED
- Minimum 2 years of Customer Service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC & Search Engine abilities (e.g., use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
Preferred Qualifications
* Experience working in a high-volume call center environment
- Knowledge of medical terminology and healthcare industry practices
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
Internet Requirements
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
What We Offer
* Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
- Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- Walgreens Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for advancement, including:
- Professional skills training and development programs
- Tuition reimbursement and education assistance
- Mentorship and coaching from experienced professionals
- Opportunities for advancement to leadership roles
Work Environment and Company Culture
Our remote team is a dynamic and supportive community of professionals who are passionate about delivering exceptional care to our patients. We're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. Our team members enjoy a range of benefits, including:
- Flexible work arrangements and remote work options
- Regular team-building and social events
- Recognition and rewards for outstanding performance
- Opportunities for professional development and growth
How to Apply
If you're a motivated and compassionate individual who is passionate about delivering exceptional care to patients, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission, and to submit your application. Apply Now! Apply for this job