Experienced Customer Service Representative (Remote) – Veterinary Industry Expertise

At arenaflex, we're not just a place to work – we're a partner that cares about your success. Our company culture is built on the principles of people-first, always advancing, and results-driven, creating a motivating environment where professional growth abounds. We value the diverse talents and experiences our employees bring to arenaflex, believing they build a stronger and more successful organization.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team, providing exceptional support to internal and external customers, sales representatives, and manufacturing partners. As a key member of our team, you'll be responsible for processing customer transactions, maintaining accurate records, and ensuring timely delivery of products. If you're passionate about delivering outstanding customer service, have experience in the veterinary industry, and possess excellent communication and organizational skills, we'd love to hear from you.

Key Responsibilities

As a Customer Service Representative at arenaflex, your key responsibilities will include:

Administrative Functions

+ Accurately process and ensure accuracy of customer transactions in order entry systems, such as orders, quotes, returns, and more. + Maintain accurate customer and territory records, facility records, and document all customer interactions. + Generate reports to track customer activity and ensure timely delivery. + Monitor scheduled shipment dates to guarantee timely delivery. + Accurately maintain and ensure regulatory guidelines are met according to arenaflex, State, and Federal policies. + Gain understanding of and adhere to Accounts Receivables policies and practices. + Verify price and terms in accordance with standard procedures and customer profitability profiles. + Multitask and work within multiple computer systems and communication platforms simultaneously. + Maintain a current knowledge of arenaflex products, policies, and procedures.

Customer Support

+ Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. + Provide impeccable customer service and sales support; respond to customer queries, answer questions, and solve problems in a timely fashion. + Communicate any pertinent information received from customers to the outside sales representative or appropriate management. + Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Additional Functions

+ May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Essential Qualifications

To succeed in this role, you'll need:

Education

+ High School Degree or equivalent

Experience

+ Experience within the veterinary industry

Skills

+ Exceptional customer service and organizational skills + Accuracy and strong attention to detail + Effective verbal, written, and interpersonal communication skills + General computer proficiency, including knowledge of MS Office

Preferred Qualifications

While not required, we're looking for candidates with:

Credentialed Veterinary Technician

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Associate's Degree or equivalent combination of education and experience

*

Proficiency in SAP or related ERP

Working Conditions

As a remote Customer Service Representative, you'll be working in a home office environment, with occasional travel (10%) for sales ride-alongs or training opportunities. You'll need to:

Physical Demands

+ Operate a computer or other office devices for the majority of the workday + Occasionally move packages up to 10 pounds, such as office supplies or equipment + Communicate with others in person, over the phone, and in writing + Understand and effectively exchange accurate information with others, such as coworkers, customers, and vendors + Read and interpret various electronic and written documents

What's In It For You

At arenaflex, we offer a comprehensive benefits package, including:

Competitive Compensation

+ $15.43 - $19.09 (potential compensation range)

Benefits

+ Full Medical, Dental, and Vision benefits + Integrated Wellness Program + 401(k) Match Retirement Savings Plan + Employee Stock Purchase Plan (ESPP) + Paid Time Off (PTO) + Holiday Pay & Floating Holidays + Volunteer Time Off (VTO) + Educational Assistance Program (Tuition Reimbursement) + Full Paid Parental and Adoption Leave + LifeWorks (Employee Assistance Program) + Patterson Perks Program

EEO Statement

At arenaflex, we promote a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Join Our Team

If you're passionate about delivering exceptional customer service, have experience in the veterinary industry, and possess excellent communication and organizational skills, we'd love to hear from you. Apply now to become a part of our remote team at arenaflex! Apply for this job