Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're bringing together community, shopping, and entertainment in a way that's never been seen before. Our mission is to create a seamless and enjoyable experience for our users, and we're looking for talented individuals to join our team as Customer Experience Agents.

About arenaflex

arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's committed to our values and dedicated to building a better future for ecommerce. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles, and we're constantly pushing the boundaries of what's possible in the world of livestream shopping.

Role

As a Customer Experience Agent on our overnight shift, you'll play a critical role in driving the best possible user experience for our customers. You'll be responsible for resolving customer issues, improving processes, and providing exceptional support to our users. Your goal will be to ensure that our customers receive their products as quickly as possible, and that any issues that arise are resolved in a timely and professional manner.

Key Responsibilities

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users

• Resolve customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for individuals who are curious, growth-minded, and passionate about delivering exceptional customer experiences. If you're a hungry and motivated individual who's looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are some of the qualities and qualifications we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST
• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first mentality
• Proactive problem-solver and process-improver
• Knowledge of collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a Customer Experience Agent, you'll be part of a dynamic and collaborative team that's dedicated to delivering exceptional customer experiences. You'll work closely with other departments to troubleshoot and resolve customer issues, and you'll have the opportunity to contribute to process improvements and system enhancements.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour (dependent on level, experience, and skills)
• Benefits:

+ Flexible time off policy and holiday pay for working company-wide holidays + Health insurance options, including medical, dental, and vision + Work-from-home support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance for food and wellness + Annual allowance for childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally + Monthly allowance to "dogfood" the app + Parental leave: 16 weeks of paid parental leave + one month gradual return to work

Why Join arenaflex?

At arenaflex, we're passionate about creating a better future for ecommerce, and we're committed to building a diverse and inclusive team that reflects the communities we serve. We offer a dynamic and fast-paced work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who's looking for a new challenge, we want to hear from you.

How to Apply

If you're excited about the opportunity to join our team as a Customer Experience Agent, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job