Experienced Online Community Manager and Customer Support Specialist - US Based

At arenaflex, we're passionate about empowering our clients to grow and thrive in the ever-evolving digital landscape. As a global leader in Customer Service and Community Management, we're dedicated to revolutionizing the way businesses interact with their customers. With a strong focus on innovation and customer satisfaction, we're seeking an exceptional Online Community Manager and Customer Support Specialist to join our team in the United States.

About arenaflex

arenaflex is a fast-growing company with a rich history of delivering cutting-edge solutions to some of the world's most renowned brands. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to drive customer engagement. With a strong presence in the UK and US, we're committed to pushing the boundaries of customer service and community management.

The Role

As an Online Community Manager and Customer Support Specialist, you'll play a vital role in supporting our global clients, including a leading haircut brand, with their online customer support needs. This is a freelance contractual position, with the opportunity to work remotely from the comfort of your own home. You'll be part of a dynamic team that's passionate about delivering exceptional customer service and community management.

Key Responsibilities

* Manage and respond to online customer service queries and inbound social media messages from our client accounts on a daily basis

• Effectively respond to all customer support and community management tickets
• Proactively escalate and spot potential PR threats, and follow support briefs
• Utilize Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions
• Collaborate with the team to ensure seamless customer support and community management

Essential Qualifications

* Previous experience delivering online customer support and community management

• Excellent written and verbal communication skills
• Some experience with phone support
• Superb time management and organizational skills
• High accuracy and attention to detail
• Ability to respond to customers in a timely manner
• Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration tools

Preferred Qualifications

* Experience with copywriting and proofreading

• Familiarity with social media management tools and platforms
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using software and tools such as Zendesk, Gorgias, and Freshdesk
• Strong attention to detail and ability to meet deadlines
• Passion for delivering exceptional customer service and community management

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Online Community Manager and Customer Support Specialist, you'll have access to:

• Ongoing training and support to ensure you're equipped with the latest skills and knowledge
• Opportunities to work with a diverse range of clients and projects
• Collaborative and dynamic work environment that encourages innovation and creativity
• Flexible working arrangements to support your work-life balance

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer service and community management, and we're committed to creating a positive and inclusive work environment. As an Online Community Manager and Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and customers.

Compensation, Perks, and Benefits

* Monthly invoice paid within 48 hours

• Standard hourly rate: $14
• Fully remote working arrangements
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Schedule

* 16-28 hours per week

• 8 hour shifts
• Day shift
• Monday to Friday
• Weekends as needed

Application Requirements

* Are you based in the United States?

• Do you have at least 1 year of experience in online customer support?

How to Apply

If you're passionate about delivering exceptional customer service and community management, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job