Experienced Full Stack Call Center Representative – Data Entry & Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time role as a Call Center Representative.

About arenaflex

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Union, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a long history of focusing on communities. arenaflex aims to make healthier lives through better healthcare. With almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to be a local healthcare destination serving nearly 10 million customers every day. arenaflex pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations. To best serve customers and patients, arenaflex offers a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver excellent products and services in communities across the country.

Job Summary

As a Call Center Representative at arenaflex, you will be responsible for handling high-volume customer calls, working under direct supervision, and performing data entry tasks using arenaflex's pharmacy systems. You will be the primary point of contact for patients and customers, providing exceptional customer service and resolving issues in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules processes to enter new patient enrollment information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate missing medication data and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing according to individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment.

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35.

• Opportunity to work in a dynamic and fast-paced environment.
• Comprehensive training program to ensure success in the role.
• Career growth opportunities and learning benefits.
• Work environment that values diversity, equity, and inclusion.
• Compensation, perks, and benefits that support a healthy work-life balance.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job