Experienced Part-Time Remote Customer Service Representative – Healthcare Transportation Services

At arenaflex, we're dedicated to providing exceptional customer experiences for our health plan partners and their members. As a Part-Time Remote Customer Service Representative, you'll play a vital role in delivering prompt and courteous support, addressing inquiries about our transportation services, and ensuring the highest level of satisfaction for our customers.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our customers and their families. With a strong focus on customer-centricity, we strive to create a positive impact on the communities we serve. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for providing top-notch support to our health plan partners and their members. You'll handle inbound calls, address inquiries, and resolve issues related to our transportation services. Your excellent communication skills, empathy, and attention to detail will make you an invaluable asset to our team.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Must be able to sit for 4 hours or more a day wearing a headset
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be able to adapt to high and fast-paced call volume

Essential Qualifications

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Excellent problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Preferred Qualifications

* Bilingual or multilingual skills, with a focus on Spanish fluency

• Experience working in a healthcare or customer service environment
• Familiarity with HIPAA and compliance protocols
• Experience with data entry and Microsoft Office applications

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Part-Time Remote Customer Service Representative, you'll have access to:

• On-the-job training and coaching
• Opportunities for career advancement and professional growth
• Access to online training and development resources
• Collaborative and supportive team environment

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about creating a positive and inclusive work environment, where everyone feels valued and supported. We're committed to fostering a culture of open communication, collaboration, and continuous learning.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.50 per hour

• 401(k) matching program
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home flexibility

Shift and Availability

* Part-Time schedule with shifts ranging between 1pm - 6pm Eastern Time

• Training schedules will be discussed during the virtual interview

Application Process

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where everyone feels valued and supported.

Background Check and Sponsorship

As a condition of employment, you will be required to undergo a background check, in accordance with laws and regulations. You will also be required to provide information regarding your eligibility for employment visa status (e.g. H-1B visa status). Apply for this job