Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01 at arenaflex

Experience the Power of a Game-Changing Career with arenaflex Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a global technology and services leader that's dedicated to helping well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're a team of game-changers who are passionate about delivering outcomes that go beyond WOW. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in our industry.

Join our Team of Game-Changers

As a Customer Representative on our team, you'll be part of a dynamic and supportive environment that's dedicated to helping our customers succeed. We're looking for individuals who are passionate about delivering exceptional customer experiences, who are fluent in German and English, and who are eager to learn and grow with our company.

What You'll Do in This Role

As a Customer Representative, you'll be responsible for providing first-class customer satisfaction at all times, handling incoming customer contacts, and supporting consumers in the sales and after-sales process. You'll also be responsible for:

• Providing exceptional customer service via telephone, email, chat, or social media
• Logging call details onto call tracking systems and performing call follow-ups according to procedures
• Supporting consumers in the sales and after-sales process by qualification of needs, product recommendation, and after-sales support
• Forwarding escalations and defined topics to the respective Client's brand units and/or contact persons
• De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
• Ensuring correct presentation of the Client's corporate images in all interactions, representing its brand, and generating consumer experience through outstanding service and personal care on all channels

Your Qualifications

We're looking for individuals who are:

• Bilingual or proficient in German and advanced English
• Self-motivated, team players, supportive, outgoing, and open-minded
• Active listeners with strong comprehension skills
• Excellent written skills and a customer-focused attitude
• Goal-oriented with strong time management skills
• Familiar with Office pack and keyboarding skills

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle, including:

• Full-time 39 hours/week contract: Monday to Friday from 9am to 6pm
• Salary: 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
• Work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Ready to Join the arenaflex Team?

Apply now and take the first step towards a game-changing career with arenaflex! Apply Job!

About arenaflex

arenaflex is a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to join our team.

Our Culture

At arenaflex, we're passionate about creating a culture that's inclusive, diverse, and authentic. We believe that when our people thrive, our clients and their customers thrive. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Our Benefits

We offer a range of benefits that help support your unique lifestyle, including:

• Flexible working hours and remote work options
• Competitive salary and bonus structure
• Opportunities for career development and growth
• Comprehensive training and development programs
• A range of employee benefits and perks

Our Values

We're guided by a set of core values that shape everything we do:

• Customer-centricity: We're passionate about delivering exceptional customer experiences that go beyond WOW.
• Innovation: We're committed to innovation and continuous improvement, always looking for new ways to solve complex problems.
• Collaboration: We believe that when our people work together, we can achieve anything.
• Integrity: We're committed to doing the right thing, always.
• Respect: We believe in treating everyone with respect and dignity.

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences, if you're fluent in German and English, and if you're eager to learn and grow with our company, we want to hear from you. Apply now and take the first step towards a game-changing career with arenaflex! Apply Job! Apply for this job