Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer

At arenaflex, we're revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making it simpler, easier, and more accessible for consumers to get the vision care they need. Our legendary culture, born from the award-winning heritage of 1-800 Contacts, continues to drive us forward. With a strong foundation and a passion for disruption, we're pushing the boundaries of what's possible in the industry. Join us on this exciting journey as we strive to make a lasting impact.

The Opportunity

We're seeking highly motivated and customer-focused individuals to join our team as Chat Associates. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences to our customers through live chat and email support. If you're a self-starter with a passion for sales, customer service, and problem-solving, we want to hear from you.

The Details

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Start Date:

February 19, 2024

Training:

Three weeks of comprehensive training, Monday through Friday, from 10 AM to 5 PM MST. The fourth week will be your regular schedule, with training and post-training work performed remotely.

Full Time or Part Time positions:

We're open to both full-time and part-time candidates.

Starting base pay:

$15.00 per hour

Shift:

Available shifts are between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week.

Key Responsibilities:

* Answer 2-3 incoming chats using the LiveEngage (LivePerson) platform

• Respond to incoming emails from customers
• Request contact lens prescriptions via phone from eye care providers as needed
• Consult customers on the best value for their contact lens purchase, utilizing your sales skills to drive revenue growth
• Provide top-notch customer service in a fast-paced environment, delivering solutions that create a positive experience
• Maintain high performance metrics, including quality, sales, and dependability
• Troubleshoot and resolve customer issues efficiently, thinking on your feet to keep the customer and company satisfied

Why We'll Love You:

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High school diploma (or GED equivalent):

We're looking for individuals with a strong foundation in education and a passion for learning.

Great typing/computer skills:

With a minimum typing speed of 35 words per minute, you'll be able to efficiently manage multiple chats and emails.

Hustle and tireless work ethic:

We're seeking individuals who are driven, motivated, and proactive, with a willingness to go above and beyond to deliver exceptional results.

Self-starter mentality:

As a self-starter, you'll be able to think on your feet, prioritize tasks, and innovate solutions to complex problems.

Previous experience in Customer Service and Sales:

While not required, previous experience in these areas will be a significant advantage in this role.

Ability to have fun and work hard:

We're a fun and dynamic team, and we're looking for individuals who can balance work and play.

Who You Are:

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Humble, hungry, and smart:

You're a lifelong learner, always looking to improve and grow.

Technical aptitude:

You're comfortable with technology and have a basic understanding of computer systems and software.

Resourceful:

You're able to think on your feet and find creative solutions to complex problems.

Self-motivated:

You're a self-starter who is driven to succeed and deliver exceptional results.

Collaborative:

You're a team player who is able to work effectively with others to achieve common goals.

Perks:

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Free eye exams for your entire family:

We're committed to taking care of our employees and their loved ones.

Deep discounts on lenses, glasses, and other services:

As a valued member of our team, you'll enjoy exclusive discounts on our products and services.

Amazing healthcare coverage:

We offer comprehensive health insurance to ensure you and your family are protected.

Tuition Reimbursement:

We're committed to helping you grow and develop your skills, with tuition reimbursement available for eligible courses.

401(k) match:

We're dedicated to helping you plan for your future, with a 401(k) match to support your retirement goals.

Exposure and training to other roles in the company:

We're a dynamic and growing organization, with opportunities to explore new roles and develop your skills.

Career pathing, internal internships, and other development opportunities:

We're committed to helping you grow and succeed within our organization.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Please apply through our website, and don't forget to check the eligibility requirements for remote applicants. Apply Job! Note: Remote applicants must live in one of the following approved states: Utah. Apply for this job