Experienced Patient Care Customer Service Representative – Evening and Weekend Shifts – REMOTE Opportunity
At arenaflex, we are committed to delivering exceptional patient care and outstanding customer service. As a national leader in providing home medical equipment and services, we are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our team. In this role, you will play a vital part in ensuring the comfort and well-being of our patients by providing timely and accurate support.
About arenaflex
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.
Overview and Responsibilities
We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing the order in a timely manner. As a Patient Care Customer Service Representative, you will be the first point of contact for our patients, and your exceptional communication skills, empathy, and problem-solving abilities will make a significant difference in their lives.
Key Responsibilities:
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications:
* Employment is contingent on a background investigation, drug screen (when applicable for the position), and a valid driver's license in the state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both orally and written
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking along with attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Physical Demands:
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on a computer and/or paperwork
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
Benefits:
* 401k
- Medical, Dental, and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Why Join arenaflex?
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support our employees' physical, emotional, and financial well-being. As a Patient Care Customer Service Representative, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application.
Equal Opportunity Employer:
arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex Healthcare Inc. is a DRUG-FREE WORKPLACE. Apply for this job