Experienced External Support Engineer – Content Tools and Technical Support

At arenaflex, we're on a mission to revolutionize the way we create and deliver content to our users. As a key member of our External Support team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about technical support, content creation, and collaboration, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the entertainment industry, known for our cutting-edge content creation tools and platforms. We're a dynamic and fast-paced organization that values creativity, innovation, and teamwork. Our External Support team is dedicated to providing top-notch technical support to our content creation teams, ensuring that they have the tools and resources they need to succeed.

Job Summary

As an External Support Engineer at arenaflex, you'll be responsible for providing technical support to our content creation teams, creating reference materials and training programs, and collaborating with our tools engineering team to resolve issues and improve workflows. If you have a passion for technical support, content creation, and collaboration, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience with Jira, Confluence, or other defect tracking software
• Familiarity with Unity 3D game and tool development
• Experience with iOS and Android mobile development
• Strong problem-solving and analytical skills

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We're a remote-friendly organization, and we offer flexible work arrangements to ensure that you can work from anywhere.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're passionate about technical support, content creation, and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now! Apply for this job