Experienced Technical Specialist - Datacom: Join arenaflex's Telecom Services Team

Are you passionate about delivering exceptional technical support and driving innovation in the AV and datacom industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex's Telecom Services team is seeking a highly skilled and motivated Technical Specialist - Datacom to join our dynamic team.

About arenaflex

arenaflex is a leading provider of innovative solutions and services in the AV and datacom industry. Our team of experts works closely with clients to design, implement, and maintain cutting-edge systems that meet their unique needs. With a strong focus on customer satisfaction and technical excellence, we strive to deliver exceptional results and exceed our clients' expectations.

About the Role

As a Technical Specialist - Datacom, you will play a critical role in supporting arenaflex's Telecom Services team in delivering top-notch technical support and services to our clients. Your primary responsibilities will include:

• Providing field support and maintenance for video servers and programming, video or interactive hardware installations, and stock management
• Collaborating with internal teams, including Resort Designing Group, FAM, OSI, and WDI, to ensure seamless execution of projects
• Troubleshooting and resolving technical issues related to Telecom services, including video and interactive systems
• Conducting thorough investigations with field specialists to identify and resolve complex technical issues
• Managing and maintaining relationships with vendors and suppliers
• Collaborating with other DPEP groups and service providers to deliver efficient technical solutions

Key Responsibilities

* Provide technical support and maintenance for video servers and programming, video or interactive hardware installations, and stock management

• Collaborate with internal teams to ensure seamless execution of projects
• Troubleshoot and resolve technical issues related to Telecom services, including video and interactive systems
• Conduct thorough investigations with field specialists to identify and resolve complex technical issues
• Manage and maintain relationships with vendors and suppliers
• Collaborate with other DPEP groups and service providers to deliver efficient technical solutions

Essential Qualifications

* 3+ years of experience in the AV/Innovation Industry

• 3+ years of network exchanging and directing experience
• Strong knowledge of Microsoft Office, SAP Work environment, and Service NOW
• Strong understanding of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding and experience in commercial video distribution support, sustainment, and execution
• Demonstrated ability to manage accelerations and blackouts
• Strong knowledge of network security principles and industry best practices
• Knowledge of investigation and reporting tools like Scene, Power BI
• Shown strong hierarchical and time management abilities
• Ability to hit designated deadlines and manage competing needs
• Shown strong written and verbal communication skills
• Eagerness to learn new programming applications
• Ability to work on Saturday or Sunday as well as nighttime as required by client and business interest
• Self-motivated and inspired
• Demonstrated ability to manage accelerations and blackouts
• Moderate experience in network exchanging and steering
• Energy for, and knowledge of, interactive and video systems and solutions
• Demonstrated success working with a range of partners

Preferred Qualifications

* 3+ years in the AV or innovation Industry, experience with video distribution, encoding, sound mixes, and IOT devices

• 3+ years network exchanging and directing experience

Education

* Bachelor's Degree in software engineering, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline

• Or, equivalent certifications or potentially comparable work experience

Preferred Education

* Different security and organization certifications

Licenses/Training

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Job Benefits

* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace.

• Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
• Competitive Compensation: Many organizations offer competitive pay rates for chief-level positions, which can vary widely depending on the business and company size.
• Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
• Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
• Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
• Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
• Investment Opportunities or Value: In specific ventures or startups, you may be offered investment opportunities or value in the organization.
• Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
• Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
• Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably speaking.
• Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
• Employee Discounts: Some organizations offer discounts on their products or services to their employees.
• Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
• Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
• Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.

How to Apply

If you're a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job