Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're dedicated to providing top-notch indoor heating and air conditioning solutions to our valued customers. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've been serving our community since 1979. Our commitment to excellence has earned us a reputation for reliability, expertise, and exceptional customer service. We're now seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in ensuring our customers receive the best possible experience. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a talented team, we encourage you to apply for this exciting opportunity.

Job Role

As an arenaflex Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location, ensuring timely and efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with other departments to resolve customer issues and improve overall service quality

Schedule

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience, with a minimum of one year
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes
• Strong problem-solving skills, with the ability to work independently and as part of a team
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)

Remote Work Requirements

As a remote worker, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

arenaflex will provide a laptop and cell phone to support your remote work.

Benefits and Culture

At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment. As a Customer Service Representative/Dispatcher, you'll enjoy:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• Seven paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth through periodic classes

What We Offer

As an arenaflex team member, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals
• Develop your skills and expertise in a fast-paced and dynamic environment
• Contribute to the growth and success of a leading HVAC and Plumbing contractor
• Enjoy a comprehensive benefits package and competitive compensation
• Take advantage of opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job