Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we're dedicated to making a difference in the lives of others through our commitment to providing exceptional customer service and support. As an Experienced Customer Support Agent, you'll play a vital role in our team, working from the comfort of your own home to connect with blood donors and help us achieve our mission.

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing life-saving blood products to those in need. Our team of passionate and dedicated professionals works tirelessly to ensure that our donors receive the best possible experience, and that our blood products are of the highest quality. We're proud to be a part of a community that makes a real difference in the lives of others.

Job Summary

We're seeking an experienced Customer Support Agent to join our team, working from home to provide exceptional customer service and support to our blood donors. As a key member of our team, you'll be responsible for recruiting blood donors through tele-recruiting functions, using a dialer system to contact potential donors and schedule appointments. You'll also be responsible for maintaining accurate records, developing new leads, and implementing new donor recruitment programs to ensure an increased donor base and adequate blood supply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced call center environment
• Proficient in using multiple computer applications simultaneously
• Excellent customer service and problem-solving skills
• Ability to work with potentially difficult customers
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Agent, you'll have the opportunity to develop new skills and take on new challenges, working closely with our experienced team to achieve our mission. We offer a range of training and development programs, including on-the-job training, coaching, and mentoring, to help you succeed in your role.

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from the comfort of your own home, with the support of our team and the resources you need to succeed. Our company culture is built on a foundation of respect, empathy, and compassion, and we're committed to creating a positive and inclusive work environment for all our employees.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options

Training Schedule

Our training schedule is designed to ensure that you have the skills and knowledge you need to succeed in your role. Our training program includes:

• Week 1: In-house training, Monday to Friday, 7:45 am to 4:30 pm
• Week 2: Remote learning, Monday to Friday, 10:00 am to 6:30 pm
• Week 3: Continued remote learning, Monday to Thursday, 10:00 am to 6:30 pm, with a return to production on Friday

Actual Work Schedule

After completing three weeks of training, you'll be working a full-time schedule, Sunday to Thursday, 11:30 am to 8:00 pm, with a break on Friday.

How to Apply

If you're passionate about customer service and want to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job