Account Services Virtual Assistant (Insurance & Client Support)

This is a remote position.

Job Description

Virtual Rockstar is hiring a full-time Account Services Virtual Assistant (Insurance & Client Support) on behalf of a growing employee benefits consulting firm. This role focuses on benefits administration, data entry, and client support, working closely with Account Managers to ensure accurate enrollments, timely processing of client requests, and smooth day-to-day operations. This is ideal for someone who is highly organized, detail-oriented, and proactive, with strong communication skills and the ability to manage multiple tasks independently in a fast-paced, process-driven environment. About the Client Our client is a benefits consulting firm dedicated to improving the communities they serve by delivering high-quality insurance and employee benefits solutions. They operate in a collaborative, detail-driven environment where accuracy, accountability, and strong communication are essential to supporting both internal teams and clients.

Key Responsibilities

Benefits Administration & Data Management Perform accurate data entry on carrier websites for enrollments, terminations, and address changes Build and manage enrollments in Employee Navigator, including open enrollment materials (with and without Account Manager support) Review client insurance invoices and ensure accuracy against Employee Navigator records Process, review, and submit new business and amendment paperwork to insurance carriers Client Support & Account Coordination Respond to service tickets via HubSpot to support client needs Communicate with clients via email, phone, and Zoom (with or without the Account Manager) Collaborate with teammates to gather data, quotes, and recommendations Support Account Managers with client service and enrollment-related needs Administrative & Operational Support Track tasks and ensure completion using systems like HubSpot or Asana Prepare documents and manage email correspondence Take ownership of assigned tasks and ensure timely follow-through Handle projects that require independent judgment and organization Ensure compliance with company policies, including HIPAA and HITECH requirements Tools & Systems Google Workspace (Docs, Sheets, Slides) Microsoft Office (Excel, Word, PowerPoint) Adobe Pro Asana HubSpot Employee Navigator AgencyBloc 1Password

Requirements

Experience in insurance, benefits administration, or administrative support roles Strong proficiency in Google Suite and/or Microsoft Office Excellent attention to detail and organizational skills Strong written and verbal English communication skills Ability to manage multiple tasks and meet deadlines Comfortable learning and navigating multiple systems Ability to work independently with minimal supervision Availability to work Monday to Friday, 8:00 AM – 5:00 PM Central Time Non-Negotiables Strong proficiency in Microsoft/Google Suite and Adobe Pro High level of accountability, follow-through, and ability to work independently Strong attention to detail and organizational skills Ability to quickly learn new systems and technologies

Benefits

Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe. Apply To This Job