Salesforce Administrator/Developer

The Salesforce Administrator/ Developer will support and enhance MADD’s Salesforce platform, which connects fundraising, engagement, and operational systems. The role combines administration, configuration, and light development to maintain data integrity, streamline workflows, and automate processes. You’ll work closely with IT Strategy, Web Engineering, and Marketing teams in an Agile environment to deliver scalable, automated solutions that reduce manual work and prevent support backlogs. This position is best suited for someone who enjoys collaborative problem-solving and has experience working in or supporting a nonprofit environment. A customer-focused mindset, clear communication, and friendly, service-oriented demeanor are essential. This is a remote position with a salary of $85,000 RESPONSIBILITIES: Administer Salesforce environments (user setup, profiles, permission sets, and data access). Configure and maintain standard and custom objects, fields, record types, and page layouts. Build and optimize automation using Flows, validation rules, and approval processes. Develop Apex classes, triggers, and Lightning Web Components (LWC) when configuration isn’t enough. Manage integrations with core platforms such as Marketing Cloud, Workato, and FormAssembly, along with additional connected platforms (e.g., GoFundMe Pro, Firebase, MuleSoft, RealZips). Support data quality and deduplication efforts using DataGroomr, Apsona, and related tools. Create reports and dashboards for leadership, fundraising, and program teams. Collaborate with product owners to define user stories, acceptance criteria, and sprint priorities. Participate in Agile ceremonies (standups, sprint planning, retrospectives) and provide clear updates. Design automation-first solutions that minimize manual work and reduce long-term maintenance. Provide user support and training with a professional, approachable demeanor. Coordinate sandbox management, deployments, and release processes. Performs other duties as assigned. QUALIFICATIONS: 3+ years of Salesforce administration experience (preferably in a nonprofit or fundraising context). Salesforce Administrator certification required; Platform App Builder or Developer certifications preferred. Strong understanding of Salesforce automation (Flows, Process Builder, validation rules). Experience with Apex, SOQL, and Lightning components preferred. Familiarity with connected tools such as Marketing Cloud, Workato, and FormAssembly. Proficient with data tools such as Data Loader, Apsona, and DataGroomr. Demonstrated ability to design maintainable, automated solutions that scale without additional support. Experience working within nonprofit organizations or supporting nonprofit technology initiatives preferred. Working knowledge of Agile principles, sprint planning, and story-based development. Strong customer service orientation, approachable demeanor, and clear communication skills. Excellent problem-solving, analytical, and collaboration skills. Commitment to the mission and values of the organization. Ability to manage multiple projects and deadlines and complete tasks on time. Independent judgment and the ability to work with little supervision. Strong analytical and problem-solving skills. Ability to maintain workplace confidentiality and take ownership/accountability for own actions. Flexibility to work a non-standard schedule to meet deadlines as necessary. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button #zr Apply To This Job