Inside Sales Representative, Response Focused Western Canada

Are you ready to join the People Behind the Power™ of our Canadian organization, which has consistently achieved a Great Place to Work (GPTW) certification in recent years? If so, we invite you to apply for this exciting job opportunity. If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you! A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible? Location: West Canada Role Type: Remote Travel Requirements: In this position, you must be able to travel throughout Canada, the United States, and Mexico as may be required from time to time. Job Summary Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.

Key Responsibilities

Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms. Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions. Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities. Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues. Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting. Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed. Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary. Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs. Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices. Performs other duties as assigned Complies with all policies and standards Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals. Required Education & Experience Minimum Education Level: High School Diploma Years of Experience: 2-4 years Preferred Education & Experience Years of Experience: 5-7 Years Spans of Control Does this role Manage Southwire Team Members: No Travel Travel: 10% Physical Requirements Moving: 5% Standing: 5% Sitting: 90% Working Conditions Office Equipment Computer/Keyboard Competencies Action Oriented Balances Stakeholders Collaborates Customer Focus Nimble Learning Plans and Aligns Skills Salesforce Relationship Building Sales Prospecting Negotiation Order Entry Lead Generation Enthusiasm Customer Relationship Management Positivity Selling Techniques Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Pension Plan One-on-one financial coaching with an independent Certified Financial Planner Personal Days Long & Short-Term Disability Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave Top Up & More Apply To This Job