Client Support Specialist

*THIS IS A 100% REMOTE OPENING* To be considered for this position, please send a brief introduction video of no more than two minutes explaining why you are a good fit for the role to [email protected] What We Do  At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumerbrands agency. We realize how fortunate we are (pun intended) to offer comprehensivesolutions to our clients. From sales management to marketing, all the way down toinsights and e-commerce, our boutique service model offers a breadth of services to ourclients.  Who We Are  People. Passion. Purpose. Our people are the core of our business. Our uniqueboutique service model allows our people to follow their passions with a purpose, allwhile delivering excellent services to our clients. We are committed to living out ourvalues. We are fearless and curious innovators who lead with solutions, empowerothers, and do the right thing, always. We are a family-first organization and recognizethe importance of a healthy and flexible work-life balance, a positive support system,and the power of diversity and inclusion.  Overview of the Role  This role is designed to support our Sales Enablement Managers by owningworkflow, execution, and operational coordination across client workstreams.You will play a critical role in ensuring that work moves efficiently, deadlines are met,and nothing falls through the cracks. This position provides exposure across multipleareas of the business while building strong operational and coordination skills withina fast-paced environment.This is not a passive support role. Success in this position requires ownership,follow-through, and the ability to proactively keep work moving.What You’ll Do at C.A. Fortune  

Workflow & Execution SupportOwn day-to-day execution of tasks across assigned SEM team(s)Track progress across multiple workstreams and ensure deadlines are metProactively follow up on outstanding items and keeps work moving forwardIdentify delays, gaps, or risks and escalate when neededPresentation & Marketing MaterialsPrepare and update sell sheets to support client initiativesAssist with presentation updates for business reviews and internal meetingsEnsure all materials are accurate, complete, and ready for useClient Data Management & ReportingMaintain and update trackers, including promo planning and category review trackingSupport Salesforce updates and ensure data accuracyPull and organize recurring reports and ensure information is current and actionableCommunication SupportPrepare client-facing emails and follow-ups for SEM review and sendEnsure communication is complete, organized, and ready to goSupport follow-up preparation for ongoing client initiatives such as promo planningClient & Internal CoordinationGather and organize client information, contacts, and documentationMaintain internal systems and ensure visibility across workflowsSupport internal teams with coordination and execution needsShared Workflow SupportManage shared inbox workflows and task intakeLog activity and maintain accurate tracking within SalesforceEnsure tasks are documented, visible, and transitioned appropriately across teams

Strong organizational and time management skillsAbility to manage multiple tasks and deadlines simultaneouslyHigh attention to detailStrong written communication skillsProactive mindset with the ability to anticipate needsAbility to take ownership of work and follow through independently

Experience supporting sales, account management, or operations teamsFamiliarity with Salesforce or CRM systemsExperience managing workflows, trackers, or project coordinationInterest in the CPG industry and client operations