Customer Service Representative, ServiceLink Au...

Overview

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry seeks an individual with a solid work history in Customer Service, to join our team as a Customer Service Representative. The ideal candidate will enjoy working with Buyers and Agents, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. 

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

·          Answer customer phone calls, chats, and emails.

·          Preform quality control reviews and training.

·          Review and resolve escalations while adhering to Client required notification policies.

·          Support process improvement to ensure efficient, scalable, and trackable processes.

WHO YOU AREYou possess … 

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

·          The ability to multitask in a fast-paced environment, especially the ability to provide first in class customer service

·          Excellent verbal and written communication skills

·          Superior customer service skills

Responsibilities

·          Responsible for comprehensive knowledge of ServiceLink Auction’s platform.

·          Coordinate with Customer Service Team across various locations and assist in team scheduling to ensure adequate staff to support call volume.

·          Provide Direct Customer Support by answering phones, chats, and emails.

·          Assist buyers/agents with ServiceLink Auction’s Website functionalities and user issues.

·          Review and resolve escalations while adhering to Client required notification policies.

·          Support process improvement to ensure efficient, scalable, and trackable processes.

·          Assist in maintaining and updating department policies.

·          Assist in maintaining and updating daily, weekly, and monthly reports based on department needs. 

·          Support team evaluations and quality control reviews.

·          Continue to develop staff by expanding their knowledge of the business and primary objectives.

·          All other duties assigned.

Qualifications

·          High School Diploma or equivalent required; Bachelor’s degree preferred

·          Minimum 2-4 years of relevant industry experience

·          Ability to communicate clearly and professionally, both verbally and in writing

·          Willing to travel as necessary to support internal and external needs

·          Must be able to multi-task, managed time effectively while maintaining attention to detail

·          Proficient in Microsoft Office products with an emphasis on Excel, Word, Outlook