Technical Project Manager I, Professional Services
Position Overview At Netwrix, we are passionate about technology and working with our diverse customers to deliver successful outcomes. The Netwrix Professional Services Organization’s mission is to deliver exceptional experiences and valuable business outcomes to our customers and partners. Platform adoption, solution design, and project success are our guiding principles, the results of which are customer retention, increased expansion opportunities, and improved customer advocacy. The Technical Project Manager is responsible for leading the successful delivery of small to mid-sized, customer-facing professional services projects. This role coordinates cross-functional technical and business stakeholders to ensure projects are delivered on time, within scope, and within budget. The Technical Project Manager proactively manages risks, tracks deliverables and dependencies, and communicates progress clearly to internal teams and customers, contributing directly to positive customer outcomes and predictable delivery execution.
Responsibilities
Manage small to mid-sized client-facing projects within defined scope, timeline, and budget. Coordinate internal teams and external stakeholders to maintain alignment on project goals and deliverables. Track project schedules, dependencies, risks, and issues, escalating concerns appropriately. Maintain accurate project documentation, records, and status reports to support transparency and decision-making. Communicate project updates, risks, and milestones effectively to customers and internal stakeholders. Draft and refine process documentation, workflows, and recommendations for delivery improvement. Support risk and issue management activities to ensure smooth project execution. Collaborate cross-functionally with technical, delivery, and business teams to drive successful outcomes. Contribute to continuous improvement of project management standards and best practices.
Qualifications
Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent practical experience. Experience in project management, consulting, or client-facing software implementation or professional services roles. Working knowledge of project planning, scheduling, and delivery tracking methodologies. Demonstrated ability to manage timelines, deliverables, and dependencies with limited supervision. Strong stakeholder communication skills and the ability to build effective working relationships with customers and internal teams. Experience identifying risks and issues and escalating appropriately to support successful project outcomes. Ability to work directly with customers, resource managers, and Engineers to ensure expectations are managed against contract responsibilities. Experience with managing projects governed by a statement of work as well as working with professional services back-end administration and reporting. Strong services-oriented administration background. Able to take a consultative approach and make sure scope and project boundaries are maintained. Proficiency with basic project reporting, data tracking, and documentation practices. Salesforce.com, Mavenlink/Kantata and Office apps - advanced skill level. Beneficial certifications: PMP certification or PRINCE 2 Practitioner or similar Scrum Master or Product Owner Certification Scaled Agile Framework (SAFe) Certification ITIL Foundation Our Values At Netwrix, our values guide every action: Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission. Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally. Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing. Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions. Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on. eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions. Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact. Why You’ll Love Working at Netwrix Competitive Health Benefits Continuous Learning and Development Opportunities Team-Oriented, Collaborative, and Innovative Work Environment Regular Company Town Halls to Keep You Informed Opportunities for Career Growth and Advancement We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission. Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Please let us know if you require any accommodation. Apply To This Job