Collections Specialist (Bilingual – English/Spanish)

About Vector Airport Systems Vector Airport Systems is an established international aviation software and services company with a positive team culture and an emphasis on visionary leadership. Our hard-working, innovative team delivers aircraft tracking, revenue generation, and mission-critical SaaS solutions to our clients. With our PLANEPASS® service, we provide an outsourced, end-to-end accounts receivable management solution to airports. We are seeking a highly experienced, bilingual Collections Specialist to join our PLANEPASS® team and help maximize revenue recovery through strategic and efficient collection practices. About the Position As a Collections Specialist, your primary responsibility will focus on engaging past due accounts and collecting payments. In addition to core collections responsibilities, this role will also provide support for incoming customer service calls as needed. We are seeking a confident, bilingual professional who can clearly and effectively communicate account details in both Spanish and English. This role requires recent experience performing skip tracing and using timeboxing methods to manage research efficiency. The ideal candidate enjoys digging into details, uncovering hard-to-find information, and solving problems to drive successful recovery outcomes. We are looking for a highly motivated, competitive individual who consistently exceeds KPIs through disciplined, results driven- collection efforts. This is a fully remote, full-time position. To serve our Pacific Time Zone customers, we are seeking candidates who are available from 8:00am to 4:00pm Pacific Time, Monday through Friday. Compensation includes a competitive base salary along with performance-based incentives tied directly to collection results, including dollars collected and portfolio performance. Key Responsibilities:

• Make outbound phone and email efforts to collect on past due invoices
• Perform skip-tracing using internal and external research tools
• Apply timeboxing strategies based on account balance to maximize efficiency
• Accurately document all activity and account updates in the CRM to ensure complete, timely, and compliant records
• Assist with incoming customer service calls as needed, providing timely and professional support to address questions or resolve issues

Supporting Responsibilities:

• Gain a working knowledge of aviation industry terminology and business practices through ongoing on-the-job training
• Maintain Vector’s collection success rate by applying established methods and customer service standards to meet and exceed goals
• Perform research on accounts, using available company records and internet resources
• Employ verbal and written communication skills to respond to customer service inquiries and collect from accounts in a timely fashion, while maintaining a positive and professional rapport with all clients
• Collaborate with team members to find greater efficiency, new methods, or process improvements to bring in more revenue and find success as a group – Vector is all about teams working to achieve greater outcomes
• Solve problems quickly and create sustainable resolutions

Candidate Requirements:

• Minimum of 5 years collections experience
• Bilingual in English and Spanish (able to read, write, and speak fluently)
• Recent experience with skip tracing tools and techniques
• Proven ability to apply timeboxing strategies based on account balance
• Proficient with MS Office 365 suite
• Strong verbal and written communication skills
• Highly organized with excellent attention to detail
• Excellent multitasker that can prioritize as needed and adapt to changes in workflow
• An analytical thinker with strong problem-solving skills
• A team-player attitude that puts the goals of the company, department or team before their own
• Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday.

Vector Workplace We strive to be a terrific place to work, emphasizing teamwork, initiative, and results. The doors of Senior Leadership are always open. In additional to our benefits program, we are proud to offer a workplace with:

• Generous rewards for hard work and dedication.
• Leadership takes a constructive interest in every team member’s success.
• Our cultural focus on people and results - not bureaucracy and arbitrary rules.
• Work/Life Balance is respected and encouraged.
• Be part of a team that enjoys time together and helps each other succeed.
• You will not be micromanaged: Plan, prioritize and schedule your own tasks.

How To Apply To be considered for the position, please follow the instructions below carefully. Applicants that do not meet these requirements may not be considered.

• Apply directly through our official application link provided
• Resume File Naming: The file name of your resume should be your last name, first name, and requisition ID 2628 in the following format: LastName_FirstName_ID2628
• Application Completion: Please complete the application in full to be considered for the position.

Vector Airport Systems is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regards to public assistance, familial status, military or veteran status or any other status protected by applicable law. Apply tot his job Apply To this Job