Experienced Customer Service Specialist – Government and Corporate Affairs
Are you ready to embark on a thrilling journey at arenaflex, where you'll have the opportunity to explore new horizons, grow your expertise, and become the best version of yourself? As a valued member of our team, you'll travel the world, tackle challenges with flexibility and grace, and advance your career while enjoying a fulfilling work-life balance.
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and diversity. Our team members are the backbone of our success, and we're committed to providing them with the tools, resources, and support they need to thrive. As a customer service specialist in our Government and Corporate Affairs division, you'll be part of a dynamic team that's dedicated to promoting and selling air travel on arenaflex.
Key Responsibilities:
* Promote and sell air travel on arenaflex to government and corporate clients
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
- Communicate with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that may affect the customer
- Collaborate with internal stakeholders to resolve complex customer issues and provide exceptional service
What You'll Need for Success:
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Minimum Qualifications:
+ Bachelor's degree in a relevant field or equivalent experience/training + Strong leadership, organizational, and customer contact skills + Ability to be resourceful and creative in resolving problems + High level of initiative, good judgment, and dependability + Satisfactory attendance required
Preferred Qualifications:
+ Experience in customer service, sales, or a related field + Knowledge of Native SABRE or similar systems + Certification in customer service or a related field
Essential Skills and Competencies:
+ Excellent communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize tasks effectively + Strong problem-solving and analytical skills + Ability to work collaboratively with internal stakeholders + Proficiency in Microsoft Office and other relevant software applications
What You'll Get:
At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:
Travel Perks:
As a member of our team, you'll have access to travel perks that allow you to explore the world with your family and friends. With over 6,800 daily flights across our global network, the possibilities are endless!
Health Benefits:
We offer a range of health benefits, including health, dental, prescription, and vision coverage, as well as virtual doctor visits, flexible spending accounts, and more.
Wellness Programs:
Our wellness programs are designed to help you be the best version of yourself. From fitness classes to mental health resources, we've got you covered.
401(k) Program:
Available upon hire, our 401(k) program offers employer contributions to help you save for your future.
Our Culture:
At arenaflex, we're proud of our inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders. We believe that our diversity is our strength, and we're committed to creating an environment where everyone can thrive.
Are You Ready to Join Our Team?
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply Now! Apply for this job