Experienced Customer Service Representative - Overnight (WFH Illinois) - Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building a high-energy inbound pharmacy service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients reaching out for assistance. If you're passionate about providing excellent customer service with empathy and resolving patients' questions on the first call, we invite you to apply for this exciting opportunity.

About arenaflex

arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're committed to making healthcare more personal, convenient, and affordable.

Job Summary

As a Customer Service Representative, you will work in our inbound call center in overnight shifts, handling a high volume of calls from patients seeking prescription refills, order status, and insurance coverage. You will be responsible for resolving patients' questions on the first call, providing empathetic and personalized service, and ensuring timely delivery of medications. If you're a customer service professional with a passion for helping others, we encourage you to apply for this role.

Key Responsibilities

* Handle a high volume of inbound calls from patients seeking prescription refills, order status, and insurance coverage

• Resolve patients' questions on the first call, providing empathetic and personalized service
• Ensure timely delivery of medications to patients
• Collaborate with internal teams to resolve complex issues and provide solutions
• Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

* 1+ year of customer service experience in a fast-paced, metric-driven environment

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Strong computer skills, including proficiency in CRM software and Microsoft Office
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and internal teams
• Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a call center environment with a high volume of calls
• Certification in customer service or a related field

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule may vary)

• Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Compensation and Benefits

* Competitive salary range: $17.02 - $27.16 per hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement within arenaflex

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Work Environment and Culture

* arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment

• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day
• Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare
• We're passionate about making healthcare more personal, convenient, and affordable

How to Apply

If you're a customer service professional with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job