Experienced Live Chat Customer Service Advisor – Virtualized Support and Technology-Enabled Solutions

At arenaflex, we're committed to revolutionizing the education sector with innovative EdTech solutions that empower learners and educators worldwide. As a leading player in the global EdTech ecosystem, we're dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We're now seeking an experienced Live Chat Customer Service Advisor to join our Student Success team, providing virtualized support and technology-enabled solutions to the world's most progressive institutions.

The Opportunity:

arenaflex's Student Success division offers a unique chance to be part of a dynamic team that's shaping the future of education. With a global presence and a commitment to diversity, equity, and inclusion, we're creating a workplace culture that values collaboration, innovation, and customer-centricity. As a Live Chat Customer Service Advisor, you'll play a vital role in delivering exceptional support to our customers, leveraging cutting-edge technology to resolve complex issues and exceed customer expectations.

Primary Position Responsibilities:

* Resolve end-user inquiries through live chat and web-based interactions, utilizing multiple technologies to provide accurate and timely responses.

• Provide complete and accurate information to customers on every live chat interaction, researching account activity and notes promptly and efficiently.
• Handle and resolve situations with customers in a timely and effective manner, escalating issues as needed.
• Assist management with special projects related to customer service, contributing to the development of new processes and procedures.
• Respond to all inbound chats and assist management for the entire shift, excluding assigned break times.
• Handle multiple job tasks simultaneously, prioritizing tasks and escalating issues in a timely manner.

The Candidate:

We're seeking a highly motivated and customer-focused individual with a passion for delivering exceptional support. To succeed in this role, you'll need:

• A minimum of 3 months of live chat experience, with a strong understanding of customer service principles and practices.
• The ability to pass a typing speed test and type 50 WPM, with excellent communication and interpersonal skills.
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent.
• The ability to sit and work at a desk and on the computer for extended periods, maintaining a quiet and distraction-free work environment.
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above).
• A high school diploma or GED, with a strong commitment to ongoing learning and professional development.
• The ability to work a variable schedule, including evenings and weekends, based on call center needs.
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, with basic data entry and word processing skills.
• Residency within an approved state (AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV).
• A high-speed internet connection (Cable, Fiber, DSL) with the following requirements:

+ 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Skills:

* A college degree or some level of college completed, with a strong understanding of customer service principles and practices.

• The ability to easily operate a computer and adapt quickly to software applications.
• Strong troubleshooting skills, with the ability to provide supporting help documentation.
• A commitment to quality and service matrix, with a strong sense of teamwork and customer-centricity.
• Excellent time management skills, with the ability to prioritize tasks and escalate issues in a timely manner.
• Good organizational skills and attention to detail, with a strong sense of customer service and enthusiastic, energetic, and professional behavior.

Compensation and Benefits:

As a Live Chat Customer Service Advisor at arenaflex, you'll enjoy a competitive hourly rate of $12/hour. We use national and industry-specific survey data to determine compensation, considering factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles may have variable pay.

Work Environment and Culture:

arenaflex is an equal employment opportunity/affirmative action employer, committed to creating a workplace culture that values diversity, equity, and inclusion. We're dedicated to fostering a collaborative and innovative environment that encourages ongoing learning and professional development. As a remote employee, you'll have the flexibility to work from home, with access to cutting-edge technology and tools to support your success.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and career opportunities. To apply, click on the link below: Apply Job! Apply for this job