Experienced Healthcare Member/Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading organization in the healthcare industry, as an Experienced Healthcare Member/Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service to our members, providing education on available options, and building rapport to ensure the best possible outcomes. This is a 3-4 months contract position with a high potential to extend, offering a competitive salary of $16.25 per hour and the opportunity to work remotely.

About arenaflex:

arenaflex is a dynamic organization dedicated to providing innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being by offering a range of services and resources. As a remote team member, you will be part of a collaborative and supportive environment that values flexibility, work-life balance, and professional growth.

Key Responsibilities:

As an Experienced Healthcare Member/Customer Service Representative, your primary responsibilities will include:

• Building rapport with members and providing education on available options, including facility or screening options, preventative screening services, and alternative treatment options
• Conducting research on each case, reaching out to physician's offices, making outbound calls to members, and fielding incoming calls from members
• Tracking and communicating system errors in an expedient and thorough manner
• Self-reporting metrics successfully and regularly
• Taking requests for care management from patients, physician offices, or imaging centers
• Researching issues regarding the certification process and forwarding to the appropriate parties
• Delivering basic technical, administrative, or operative Customer Service tasks
• Performing simple data entry, sorting requests, and maintaining files
• Understanding simple instructions and procedures
• Performing Customer Service duties under direct instruction and close supervision

Daily Duties:

* Conducting research on each case, reaching out to physician's offices, making outbound calls to our members, and fielding incoming calls from members

• To track and communicate system errors in an expediential and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.

Skills and Competencies:

* Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices

• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens
• Ability to be empathetic understanding that we are dealing with sensitive content with our members

Minimum Experience Required:

* 1+ years previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience

• 1+ year previous sales experience ideally preferred
• Phone skills
• Computer skills
• Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Education:

* High School diploma or equivalent

Work Environment and Company Culture:

As a remote team member, you will have the flexibility to work from the comfort of your own home, with a quiet and private workspace to ensure HIPAA compliance. arenaflex values work-life balance and provides a supportive environment that encourages collaboration, creativity, and professional growth. Our company culture is built on the principles of empathy, understanding, and exceptional customer service.

Compensation and Benefits:

* Competitive salary of $16.25 per hour

• Opportunity to work remotely with a flexible schedule
• High potential to extend contract position
• Comprehensive training and onboarding program
• Ongoing support and feedback from management and colleagues
• Opportunities for professional growth and development

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join the arenaflex team.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Note:

arenaflex is a dynamic organization that values innovation, creativity, and exceptional customer service. As a remote team member, you will have the flexibility to work from the comfort of your own home, with a quiet and private workspace to ensure HIPAA compliance. Our company culture is built on the principles of empathy, understanding, and exceptional customer service. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job