Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is made up of talented individuals who are dedicated to providing exceptional customer service and support to our clients.
Benefits of Working at arenaflex
We offer a range of benefits that make working at arenaflex an attractive option for anyone looking for a rewarding and challenging career. Some of the benefits we offer include:
- Paid Training: We believe in investing in our employees and providing them with the skills and knowledge they need to succeed in their roles.
- Competitive Wages: We offer competitive wages that reflect the value we place on our employees' hard work and dedication.
- Full Benefits: We offer a comprehensive benefits package that includes medical, dental, vision, 401k, and more.
- Paid Time Off: We believe in work-life balance and offer paid time off to allow our employees to recharge and spend time with their loved ones.
- Employee Wellness and Engagement Programs: We're committed to supporting the well-being and engagement of our employees, and we offer a range of programs and initiatives to help them achieve their goals.
Teleperformance and You
At arenaflex, we're passionate about creating a collaborative and engaging work environment that allows our employees to grow and develop their skills. As a Bilingual Financial Customer Service Representative, you'll be working in a fast-paced and dynamic environment where no two days are the same. You'll have the opportunity to interact with people from all walks of life, and you'll be challenged to find innovative solutions to complex problems.
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
- Connecting with customers via phone to resolve their questions, issues, or concerns.
- Escalating/transfer/complete conference calls to banks, loan originators, financial institutions, and more.
- Calmly attempting to resolve and de-escalate any issues.
- Tracking all call-related information for auditing and reporting purposes.
- Providing feedback on call issues.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Bilingual Spanish/English required.
- High School Diploma or GED required.
- Must be over 18 years of age.
- 6 months customer service experience minimum.
- 6 months Call Center experience, preferred.
- Ability to type 25 wpm.
- Comfort with desktop computer system.
- Proven oral & written communication skills.
- Logical problem-solving skills.
- Availability to work various shifts.
- Ability to use Windows operating systems.
- Organization and work prioritization skills.
- Able to work independently.
- Ability to work in a constantly changing and fast-paced environment.
- Ability to stay composed and objective.
- Strong listening skills.
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps. + Minimum subscribed upload rate equal or exceeds 3.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Proof of internet speed required.
- Clean and quiet workspace.
Employment Type
This is a full-time employment opportunity.
Apply Now
If you're passionate about delivering exceptional customer service and support, and you're looking for a rewarding and challenging career, we'd love to hear from you. Apply now to join our team at arenaflex and take the first step towards a brighter future. Apply Job! Apply for this job