Experienced Full Stack Customer Service Agent – Auto Dealer Support

Join arenaflex, a leading provider of innovative solutions, as we seek a highly motivated and customer-focused individual to join our remote team as a Full Stack Customer Service Agent – Auto Dealer Support.

About the Role:

Are you looking for a career where you can showcase your computer and problem-solving skills? Do you want to start a career in customer service where you can make a real impact? Look no further! As a remote Customer Service Agent – Auto Dealer Support at arenaflex, you'll act as a resource for automotive dealerships needing help with orders they've placed. You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed!

What You'll Do:

As a Full Stack Customer Service Agent – Auto Dealer Support, you'll be responsible for providing fantastic service over the phone, using your computer skills to:

• Research requests related to profile assistance
• Track vehicle shipments and vehicle orders
• Assist with car warranties
• Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

If you have any questions or concerns before applying, we encourage you to live chat with a arenaflex Talent Acquisition (TA) Specialist. Our chat hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern time (closed on some holidays). Our TA Specialist will respond to after-hours questions the next business day.

Skills for Success:

To be successful in this role, you'll need to possess the following skills:

• Computer, typing, and phone skills
• Ability to speak and type proficiently at the same time
• Problem-solving skills, with the ability to act as a consultant and resolve customer issues
• Solid work ethic, with the ability to meet deadlines
• Excellent organizational and interpersonal skills, with strong attention to detail

Eligibility Requirements:

To be eligible for this role, you'll need to meet the following requirements:

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Available to work during the hours listed below. Note: Must be able to stick to the schedule reliably, as some queues are time sensitive.

Schedule:

* Training (requires 100% attendance): + First five weeks – instructor-led: - 8 hours/day - Between 8 a.m. and 5:30 p.m. Eastern time - Monday – Friday + Next four weeks – hands-on calls: - Scheduled during hours of operation: - Between 8 a.m. and 8 p.m. Eastern time - Monday – Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday – Friday + No weekends!

Nice to Have:

While not required, we encourage applicants with the following qualifications to apply:

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements:

To work remotely with arenaflex, you'll need to meet the following requirements:

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience:

Wondering what it's like to work for arenaflex from home? Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. Watch the video now!

Why arenaflex?

At arenaflex, we believe that the value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits, and other benefits we provide – your total compensation package.

Health & Wellness Benefits:

* Medical and prescription coverage, including free annual physicals

• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits:

* 401(k) with match

• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier:

* Teladoc: Free online access to doctors 24/7

• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

About arenaflex:

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our arenaflex Family members and for the world-leading companies that partner with us. Learn more about arenaflex from our associates' perspective. Visit arenaflex.com to view their stories.

We are an Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in arenaflex:

We appreciate your interest in arenaflex and look forward to reviewing your application. Don't forget to apply now and join our team as a Full Stack Customer Service Agent – Auto Dealer Support! Apply Job! Apply for this job