Experienced Customer Success Consultant (Remote) – Business Solutions and Support
At arenaflex, we're committed to understanding our customers and delivering exceptional solutions to meet their unique needs. As a business-to-business organization, we're constantly discovering new ways to reach our goals, develop our skills, and invest in our career growth. We're now seeking an experienced Customer Success Consultant to join our team and help us achieve our mission.
About arenaflex
arenaflex is a world-class organization that offers a wide range of products and services to businesses of all sizes. Our sales and sales support teams work directly with customers to understand their needs and provide tailored solutions. We're committed to excellence, innovation, and customer satisfaction, and we're looking for talented individuals who share our values.
What You'll Be Doing
As a Customer Success Consultant at arenaflex, you'll play a critical role in ensuring our customers receive exceptional support and service. Your responsibilities will include:
- Resolving customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers (AM) and Account Executives (AE) to focus on selling.
- On-boarding customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
- Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
- Assisting in facilitating installations, relevant communications with updates to customers and account managers/executives.
- Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
- Educating end-users to leverage self-service options and/or customer service when feasible.
- Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
What You Bring to the Table
To succeed in this role, you'll need to possess:
- The ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen.
- The ability to manage a demanding and unpredictable workload with efficiency and poise, resolving issues, attempting to remedy uncontrollable issues, and running a full-circle solution for internal and external customers.
- Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
- The ability to function independently with minimal daily supervision.
What's Needed – Basic Qualifications
To be considered for this role, you'll need to meet the following basic qualifications:
- High School Diploma or GED.
- 2+ years of business experience.
- 6+ months of experience using Microsoft Office.
What's Needed – Preferred Qualifications
While not required, a Bachelor's degree is preferred.
What We Offer
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.
We offer
- An inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About arenaflex
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job