Experienced Customer Service and Sales Call Center Representative – Work From Home Opportunity at arenaflex
Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Customer Service and Sales Call Center Representative to join our team of dedicated professionals working from home.
About arenaflex
arenaflex is a global leader in communications and technology, committed to delivering exceptional customer experiences through innovative solutions and personalized service. As a member of our team, you'll be part of a diverse and inclusive community that values creativity, collaboration, and continuous learning. Our mission is to empower customers to stay connected to what matters most, and we're looking for talented individuals like you to help us achieve this goal.
How You'll Make an Impact
In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Your Day-to-Day
As a Customer Service and Sales Call Center Representative, you'll:
- Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications
What You Can Look Forward To
* Hourly pay: $16.40 - $22.42/hour
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
- Paid training completed from home and additional resources to support you
- Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone
What We're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
WFH Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations to support their employment.
Apply Now!
Ready to join our team of dedicated professionals working from home? Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job