Experienced Customer Service Section Chief – Fleet Management Operations

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our valued customers. As a key member of our Fleet Management team, the Customer Service Section Chief will play a vital role in overseeing and managing multiple parts counters and inventory locations, ensuring seamless operations and exceptional customer satisfaction.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the automotive industry. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of excellence, innovation, and teamwork. If you're passionate about customer service, leadership, and operations, we invite you to join our dynamic team as a Customer Service Section Chief.

Responsibilities and Duties

As a Customer Service Section Chief, you will be responsible for:

• Overseeing customer service supervisors and operations, ensuring exceptional customer experiences and efficient operations
• Researching, analyzing, and resolving complex or sensitive customer problems and inquiries through various forms of communication, including phone, email, in-person, and more
• Scheduling and evaluating work assignments to ensure optimal productivity and efficiency
• Overseeing the installation of equipment and ensuring seamless integration with existing systems
• Managing the design, development, and implementation of technical training programs, including system integrations, voice data services, and more
• Overseeing internal collections, gathering and interpreting data for collection activity, and organizing and monitoring lists to determine liens to be filed with outside agencies
• Scheduling and following up on administrative hearings, analyzing customer accounts, recommending corrections, and rendering decisions
• Planning, conducting, and revising audits to ensure compliance and identify areas for improvement
• Creating audit reports based on documented findings, drawing conclusions, and making recommendations
• Assisting in developing, monitoring budgets, and inventories to ensure optimal resource allocation and efficiency
• Assigning and overseeing tasks for the merchandising team to ensure seamless operations and exceptional customer experiences
• Performing other duties as assigned to ensure the success of the Fleet Management team

Working Conditions

The position is physically comfortable most of the time, with occasional periods of stooping, bending, and/or lifting of materials up to 50 pounds. General office conditions may require long periods of standing at a counter.

Educational Requirements

* High school diploma or GED required

Experience Requirements

* Five years of administrative or customer service-related experience required

• Substitutions: Associate's degree may be substituted for up to two years of experience, and Bachelor's degree may be substituted for up to four years of experience

License Requirements

* None

Preferred Qualifications

* Previous knowledge/experience with MS Excel, MS Access, SAP, and Asset Works M5

• General knowledge of the automotive industry and 18 months of supervisory experience in retail automotive
• Previous experience performing parts inventory receiving and issuing knowledge

Selection and Skills Tests

* Department may administer skills assessment tests to evaluate candidates' skills and qualifications

Safety Impact Position

* Yes, this position is subject to random drug testing, and if a promotional position, candidate must pass an assignment drug test

Salary Information

* Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification

Pay Grade

* 22

Application Procedures

* Only online applications will be accepted for this arenaflex job and must be received by the Human Resources Department during active posting period

• Applications must be submitted online at: www.arenaflex.com
• To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/arenaflex/default.cfm or call (832) 393-6049
• If you need special services or accommodations, call (832) 393-6049 (TTY 7-1-1)
• If you need login assistance or technical support, call 855-524-5627

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Join our team at arenaflex and take the first step towards a rewarding career in customer service and operations! Apply for this job