Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to values has enabled us to thrive, and we're now seeking a talented Customer Service Representative/Dispatcher to join our team.

Job Role

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database with accuracy and attention to detail
• Making daily outbound phone calls to customers and technicians to ensure seamless service delivery
• Routing technicians based on location to ensure timely and efficient service
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with the dispatch team to resolve customer inquiries and concerns
• Providing exceptional customer service to ensure customer satisfaction and loyalty

Positions Schedule

Our flexible schedule allows for a great work-life balance:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications

To succeed in this role, you'll need:

• Previous call center experience, with a minimum of one year of experience
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills to handle high call volumes and customer inquiries
• The ability to work independently as well as within a team environment
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills to maintain our customer database (Service Titan)

Remote Work Qualifications

To ensure your success in a remote work environment, we'll provide:

• A laptop and cell phone to facilitate your work
• High-speed internet access (candidates must provide)
• A quiet workspace with minimal background noise (candidates must provide)

Benefits and Culture

At arenaflex, we value our employees and offer a comprehensive benefits package, including:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes to enhance your skills and knowledge

Why Join arenaflex?

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

• Work with a leading HVAC and Plumbing contractor in Northern Virginia
• Develop your customer service and communication skills in a dynamic and fast-paced environment
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service
• Enjoy a flexible schedule that allows for a great work-life balance
• Participate in ongoing training and education to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job