Experienced Customer Care Representative – Omnichannel Support & Customer Retention Specialist
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Representative, you'll play a vital role in driving customer satisfaction and loyalty through proactive, empathetic, and solution-focused interactions. If you're a customer service enthusiast with a knack for building strong relationships and resolving complex issues, we want to hear from you!
About arenaflex
arenaflex is a world-class organization proud to be a member of the Rentokil family of companies in North America. We're a trusted partner to leading brands across diverse industries, including manufacturing, distribution, retail, food service, and hospitality. Our legacy of excellence is built on a commitment to enhancing the value and impact of our services. We're constantly innovating and expanding our capabilities to meet the evolving needs of our customers.
Responsibilities
As a Customer Care Representative at arenaflex, you'll be responsible for:
- Handling inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers
- Providing a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures
- Handling customer correspondence for service, scheduling, and billing inquiries
- Offering creative Home Inspection leads to qualifying customers
- Cultivating and maintaining on-going customer relationships
- Using computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicating with branch personnel to resolve service and scheduling issues
- Initiating outbound customer service calls for various campaigns
- Handling incoming calls from technicians to provide support
What You Need
To succeed in this role, you'll need:
- A High School Diploma or GED
- 1-2 years of customer service experience (preferably in a call center or customer-facing environment)
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm (or higher)
- Successful completion of a pre-employment background screen
Why Choose arenaflex?
A career with arenaflex is a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and promotes from within. Our Total Rewards Program includes:
- Competitive pay on a bi-weekly pay schedule (weekly in NY & CT)
- Performance incentives for many roles
- Professional and Personal Growth opportunities
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness benefits, including Medical, Dental, Vision, and Life Insurance with no waiting period
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement benefits, including a 401(k) retirement plan with highly-competitive company-matching contributions
- Work-Life Balance, including vacation days, sick days, company-paid holidays, and floating holidays
- A company mindset that prioritizes health, safety, and flexibility
What Our Colleagues Say
Check out our Glassdoor page to hear from our team members about what it's like to work at arenaflex! Glassdoor - arenaflex
Equal Opportunity Employer
arenaflex is a Drug-Free Workplace and an equal opportunity employer with a commitment to equality in every aspect of employment. We're focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability. Federal employment poster: English Version - Revised November 2009 Federal employment poster: Spanish Version - Revised November 2009 Apply Now! Apply for this job