Experienced Customer Experience Representative - Mom & Baby: Join arenaflex in Revolutionizing Home Health Products and Equipment Industry
As a compassionate customer service professional, are you ready to take your career to the next level in a dynamic and rapidly growing industry? Look no further than arenaflex, the leading provider of home health products and equipment. We're seeking an experienced Customer Experience Representative to join our Mom & Baby team, where you'll have the opportunity to make a real difference in the lives of new and expectant mothers.
About arenaflex
arenaflex is a trailblazer in the home health products and equipment industry, dedicated to creating a better way of doing business by prioritizing our customers, community, and coworkers. With a team of passionate professionals, we're committed to delivering exceptional customer experiences and making a positive impact on the lives of our customers. Our mission is to revolutionize the industry by providing innovative solutions, exceptional service, and unparalleled support.
The Opportunity
As a Customer Experience Representative on our Mom & Baby team, you'll be part of a dynamic and supportive environment where you'll have the opportunity to grow and develop your skills. Our team consists of 40 customer service representatives, 7 inside sales managers, and a wealth of support, ensuring you'll never be alone in your role. You'll work closely with customers who have requested mom and baby items through insurance, overseeing orders nationwide and providing exceptional customer service.
Primary Responsibilities
As a Customer Experience Representative, your primary responsibilities will include:
- Working with customers to determine which products meet their needs
- Presenting arenaflex's services and handling inbound calls/emails from patients
- Contacting patients through outbound phone calls and emails to convert them to potential sales
- Investigating and troubleshooting customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting
- Prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for Success
To succeed in this role, you'll need:
- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-disciplined with excellent critical thinking and organizational skills
- Self-starter and ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
- Maintain HIPAA confidentiality
Required Qualifications
To be considered for this role, you'll need:
- High school diploma or equivalent. Some college preferred.
- Microsoft Office computer skills
- 1+ years of customer service experience required
- 1+ years of multiple phone line experience
What arenaflex Offers
As an arenaflex employee, you'll enjoy:
- Competitive Pay: $18 an hour
- Health Plans with FSA or HSA options
- Dental and Vision Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits, including fertility stipends, free diapers, and breast pump
- Paid Holidays
- PTO Accrual from day one
- Employee Assistance Programs
Arenaflex Culture
At arenaflex, we're proud of our commitment to our employees and the community. We've been recognized for our achievements, including:
- Family Forward Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
Join the arenaflex Team
If you're looking for an opportunity to make a real difference in the lives of our customers and grow your career in a dynamic and rapidly growing industry, we want to hear from you! arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Apply Now
Ready to take your career to the next level? Apply now to join the arenaflex team as a Customer Experience Representative - Mom & Baby. Don't miss this opportunity to be part of a dynamic and supportive environment where you'll have the chance to grow and develop your skills. Apply Job! Apply for this job