Experienced Member Services Representative – Payments and Digital Strategy Team

Join the dynamic team at arenaflex, a leading airline and travel company, as a Member Services Representative in our Payments and Digital Strategy team. As a key member of our remote team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and maintaining compliance with regulatory requirements.

About arenaflex

arenaflex is a world-renowned airline and travel company that offers a unique blend of adventure, excitement, and opportunity. With a rich history spanning over a century, we have grown into a global leader in the aviation industry, serving millions of passengers every year. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry.

Why Join arenaflex?

As a Member Services Representative, you will be part of a talented team that is passionate about delivering exceptional customer experiences. You will have the opportunity to work with cutting-edge technology, develop your skills and expertise, and contribute to the growth and success of our company. Our remote work environment offers flexibility and work-life balance, allowing you to achieve your personal and professional goals.

Key Responsibilities:

* Complete data access and balancing tasks to ensure accurate financial records

• Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer laws
• Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications:

* High school degree or GED

• Intermediate Excel and Word experience
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Ability to maintain confidentiality and handle sensitive information
• Ability to adapt to changing priorities and workflows

Preferred Qualifications:

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Strong analytical and problem-solving skills
• Ability to work in a dynamic and rapidly changing environment
• Ability to learn and adapt quickly to new technologies and processes

Skills and Competencies:

* Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and rapidly changing industry

• Access to training and development programs to enhance skills and expertise
• Collaborative and supportive work environment that encourages learning and innovation
• Opportunities to work with cutting-edge technology and innovative processes
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture:

* Remote work environment with flexibility and work-life balance

• Collaborative and supportive team culture that encourages learning and innovation
• Opportunities to work with a diverse and inclusive team
• Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
• Recognition and rewards for outstanding performance and contributions to the team

Compensation, Perks, and Benefits:

* Competitive hourly rate ($22-35/hour)

• Opportunities for professional growth and development
• Access to employee benefits and perks, including travel discounts, health benefits, and wellness programs
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company culture, benefits, and application process. Apply for this job