Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology

At arenaflex, we're revolutionizing the education sector with cutting-edge technology and innovative solutions. Our Student Success division is on a mission to provide exceptional support and services to institutions worldwide, empowering learners and educators to achieve their goals. As a key member of our team, you'll play a vital role in delivering top-notch customer experiences through our live chat platform.

About arenaflex

arenaflex is a global leader in EdTech, supporting over 150 million users across 80 countries. Our commitment to diversity, inclusion, and belonging drives our hiring practices and company culture. We're passionate about creating a workplace where everyone feels valued, respected, and empowered to thrive.

The Opportunity

We're seeking an experienced Live Chat Customer Service Advisor to join our remote team. As a Live Chat Customer Service Advisor, you'll be the first point of contact for our customers, providing timely and effective solutions to their inquiries. You'll work closely with our management team to resolve complex issues, assist with special projects, and contribute to the growth and development of our customer service department.

Key Responsibilities

* Resolve end-user inquiries through live chat, web-based inquiries, and other technologies

• Provide accurate and complete information to customers, researching account activity and notes promptly and efficiently
• Handle and resolve customer situations in a timely and effective manner
• Assist management with special projects related to customer service
• Respond to all inbound chats and assist management for the entire shift, excluding assigned break times
• Handle multiple job tasks simultaneously and escalate issues in a timely manner

The Candidate

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional support. To be successful in this role, you'll need:

• A minimum of 3 months of live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods
• Ability to maintain a quiet, distraction-free work environment without conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges

Preferred Skills

* College degree or some level of college completed

• Ability to easily operate a computer and adapt quickly to software applications
• Ability to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Ability to quickly adapt to face-changing situations
• Ability to provide positive customer experiences for customers
• Self-motivated, accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Good organizational skills and detail-oriented
• Excellent time management skills

Compensation and Benefits

We offer a competitive hourly rate of $12/hour, based on national and industry-specific survey data. Our compensation package also includes:

• Flexible work schedule with variable shifts, including evenings and weekends
• Opportunity to work from home with a high-speed internet connection
• Access to cutting-edge technology and software applications
• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and supportive work environment with a team of experienced professionals

Equal Employment Opportunity

arenaflex is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Available States

This position is available for candidates residing in the following states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now! Visit our website at [insert link] to register as a candidate and submit your application. Apply Job! Apply for this job