Experienced Full Stack Customer Support Representative – Health and Wellness Industry
At arenaflex, we're revolutionizing the way people understand their health and wellness through our cutting-edge DEXA scans. Our comprehensive whole-body health snapshot empowers clients to take control of their health journey, and we're looking for a seasoned Customer Support Representative to join our Remote Health Team. As a key player in our exceptional customer experience strategy, you'll be at the forefront of client interactions, providing assistance via phone, SMS, chat, and email. You'll be the go-to expert for account adjustments, appointment scheduling, system navigation, and answering general questions. But that's not all – you'll also be responsible for de-escalating and triaging challenging situations, all while maintaining a strong passion for health and wellness.
About arenaflex
arenaflex is a leading provider of DEXA scans, empowering clients to understand their body in a completely new way. Our comprehensive whole-body health snapshot provides a unique glimpse at what's going on under the skin, motivating clients to be more committed, guide them in the right direction, and make them more successful on their health journey. We're passionate about health and wellness, and we're looking for like-minded individuals to join our team.
What Will You Do?
As an Experienced Full Stack Customer Support Representative, you'll be responsible for:
- Handling daily phone, chat, and email customer service requests originating from customers and teammates
- Communicating promptly and effectively to resolve client issues
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Working closely with our CX platform, Hubspot Service, to provide exceptional customer experiences
Requirements
* This is a 5-day a week fully remote position
- Scheduled Hours:
+ Sunday and Thursday 7-3:30CST + Monday, Tuesday & Friday 9-5:30CST + First two weeks of training will be M-F + Sundays are mandatory + Wednesdays and Saturdays off + Schedule is subject to change to accommodate business needs (ample notice provided)
- Previous, extensive Customer Service experience required
- Passion for health/ wellness is a must!
Compensation
* Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
- The starting base rate for this role is $20/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows, and all base wages are adjusted for inflation and cost of living changes
Benefits
* Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events
What We Offer
* A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- A comprehensive benefits package that includes health, dental, and vision insurance, 401k, and more
- A competitive salary and bonus structure that rewards performance and hard work
- A chance to be part of a company that's making a real difference in people's lives
Why Join arenaflex?
* We're a company that's passionate about health and wellness, and we're looking for like-minded individuals to join our team
- We offer a dynamic and supportive work environment that fosters growth and development
- We're committed to providing exceptional customer experiences, and we're looking for individuals who share our passion for delivering outstanding service
- We offer a comprehensive benefits package that includes health, dental, and vision insurance, 401k, and more
- We're a company that's growing and evolving, and we're looking for individuals who are excited about the opportunity to be part of something new and exciting
How to Apply
If you're a seasoned Customer Support Representative with a passion for health and wellness, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Employment Opportunity
arenaflex provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Apply Now
Ready to join our team and start making a difference in people's lives? Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job