Experienced Bilingual Customer Support Specialist – Online Chat (Contract) for arenaflex
At arenaflex, we're on a mission to revolutionize the way people connect with God through our innovative prayer and meditation app. As a company deeply rooted in Christian and Catholic values, we're committed to creating a resource that empowers individuals to grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're humbled by the incredible growth and traction we've achieved. Now, we're excited to expand our team and invite passionate individuals to join us on this journey.
About arenaflex
arenaflex is a startup that thrives on innovation, creativity, and a deep sense of purpose. We're a small, fast-moving team that values collaboration, open communication, and a willingness to take calculated risks. Our work environment is dynamic, challenging, and deeply meaningful. If you're looking for a role that will push you to grow, learn, and make a meaningful impact, we invite you to consider joining our team.
Job Summary
We're seeking an experienced Bilingual Customer Support Specialist to join our team on a contract basis. As a key member of our support team, you'll be responsible for providing exceptional customer service to our users through our online chat platform. You'll be fluent in English and bilingual in Spanish or Portuguese, with a strong passion for our mission and values. This is a remote contract role, offering flexibility and the opportunity to work from anywhere in the world.
Responsibilities
* Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
- Collect and relay customer feedback to the rest of the arenaflex team
- Identify potential issues and coordinate appropriately with the Development team
- Support other Customer Support projects as necessary
- Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy
- Address inquiries, provide information, and resolve issues effectively
What You'll Love
* Mission: Our work is incredibly humbling, and every day, we hear amazing stories of how our app is impacting lives. You'll be part of a team that's making a real difference in people's lives.
- Growth: You'll have the opportunity to grow with us as we expand our team and continue to innovate and improve our app.
- Compensation: We offer a competitive compensation package, with the potential to ramp up to 40 hours per week depending on need and volume.
- Flexibility: This is a remote contract role, offering the flexibility to work from anywhere in the world.
What We're Looking For
* Passion: We're looking for someone who's excited and passionate about our mission and values. If you're already a user of our app and care about what we do, we'd love to hear from you.
- Experience: We require a minimum of 3 years of experience in Customer Support, with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature.
- Aptitude for Learning: We'll provide you with the training you need to succeed, but we're looking for someone who's eager to learn and adapt to our user journey and feedback.
- Technical Savviness: While coding knowledge is not required, we're looking for someone who's technically savvy and able to support our users effectively.
Requirements
* Strong fluency in English and bilingual in Spanish or Portuguese
- Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus)
- Coding knowledge is a plus, but not required
- A minimum of 3 years of experience in Customer Support
- Reliably strong internet connection (at least 10 MB/s)
- Flexibility to work various shifts, including evenings and weekends, if needed
What We Offer
* Competitive compensation package
- Opportunity to grow with a dynamic and innovative company
- Flexible remote work arrangement
- Opportunity to make a meaningful impact in people's lives
- Collaborative and supportive work environment
- Professional development and training opportunities
How to Apply
If you're passionate about our mission and values, and you're looking for a challenging and rewarding role, we invite you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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