Experienced Performance Data Analyst – Remote Careers at arenaflex

Join arenaflex's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Data Analyst, working remotely from the comfort of your own home. As a key member of the Digital and Travel Operations Analytics (DTOA) crew, you'll leverage your analytical expertise to drive business outcomes and guest satisfaction at arenaflex's Walt Disney World Commerce.

About arenaflex

arenaflex is a global leader in entertainment, media, and consumer products, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a middle-of-excellence approach to improvement and decision-making through actionable statistics analytics, integration, and insights. We're committed to delivering exceptional guest experiences and driving business growth through data-driven insights.

Job Summary

As a Performance Data Analyst, you'll play a critical role in providing dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with the DTOA team to analyze and optimize our virtual and contact channels, driving guest satisfaction and business outcomes. This is an exciting opportunity to join a dynamic team and contribute to arenaflex's continued success.

Key Responsibilities

*

Performance Analytics and Forecasting

+ Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions + Monitor agent performance, proactively identify areas for further research, and develop personalized analyses from start to finish + Build presentations and visualizations to tell compelling stories with data + Present and discuss findings, insights, and recommendations to Senior Leadership and business partners + Create, maintain, audit, and continuously optimize reports and documents used to support various programs + Execute programs critical to the business operation under strict timelines

Measurement and Analytics

+ Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports + Monitor data quality and document accuracy; improve if needed + Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results + Apply innovative analytical techniques to test hypotheses and extract actionable insights + Stay up-to-date with current data technology trends and share knowledge and best practices with team members

Essential Qualifications

*

Bachelor's degree

and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

What We Offer

* Competitive hourly rate: $25-40/hour

• Opportunity to work remotely from the comfort of your own home
• Collaborative and dynamic team environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and analytical individual with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job