Experienced Customer Service Support Representative – Outbound Lab Support

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Service Support Representative – Outbound Lab Support. In this role, you will be the face of our company, working closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.

About arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that transform the way healthcare is delivered. Our team is passionate about making a real difference in people's lives, and we're committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Service Support Representative, you will be part of a dynamic team that is shaping the future of healthcare.

Job Summary

We are seeking an experienced Customer Service Support Representative to join our team. In this role, you will provide product education, handle a wide variety of customer inquiries, and ensure a world-class customer experience. You will work closely with internal customers, physician offices, hospital laboratories, and patients to resolve routine customer requests, provide additional customer education, and qualify and establish new customers. If you're passionate about customer service, motivated to work with a customer-centric team, and eager to make a real difference, we encourage you to apply.

Responsibilities

As a Customer Service Support Representative, your key responsibilities will include:

• Acting as a liaison between arenaflex, the customer base, and patients to ensure seamless communication and resolution of customer requests
• Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speaking with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquiring, clarifying, and confirming customer requirements and understanding of the solution
• Providing additional customer education and information as needed
• Qualifying and establishing inbound new customers requesting arenaflex's products and services
• Working in multiple databases to research complex issues and questions
• Notifying clients of test results in a timely and accurate manner
• Reviewing test forms for accuracy and reporting any discrepancies
• Participating in activities designed to improve customer satisfaction and business performance
• Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Requirements

To be successful in this role, you will need:

• A High School Diploma or GED equivalent
• Previous experience in a customer service role
• Experience working in a contact center/call center environment (preferred)
• Current or previous arenaflex experience (desired)
• Prior healthcare industry experience, such as a physician's office or a hospital (highly preferred)
• Knowledge of Microsoft Office suite
• Experience with Salesforce.com and/or Laboratory Information Systems (preferred)
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Work Environment and Culture

As a Customer Service Support Representative, you will work in a fast-paced, dynamic environment where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer experiences and making a real difference in people's lives. Our company culture is inclusive, supportive, and empowering, and we're committed to creating a work environment that is respectful, diverse, and inclusive.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan (for employees regularly scheduled to work 20 or more hours per week)
• 401(k) Plan participation for Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours per week

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Or any other legally protected characteristic

Accessibility

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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Apply Today!

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team that is shaping the future of healthcare. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job