Experienced Customer Service Representative – Federal Student Aid Loan Servicing – Remote Opportunity with arenaflex
Job Summary:
arenaflex is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives in Jacksonville, FL. As a Customer Service Representative, you will play a vital role in providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. If you have excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative solutions to the public sector, with a strong commitment to delivering exceptional service to our clients. Our team is dedicated to making a positive impact on people's lives, and we are seeking like-minded individuals to join our team. As a Customer Service Representative, you will be part of a dynamic and supportive team that is passionate about providing excellent service to our clients.
Job Responsibilities:
As a Customer Service Representative, you will be responsible for:
- Responding to incoming calls, emails, and chats from clients regarding Federal Student Aid (FSA) Loan Servicing
- Making outbound calls to clients to resolve their issues and provide information on FSA programs
- Utilizing computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
- Processing requests received via general correspondence and notating accounts regarding actions taken in response to those requests
- Supporting Contact Center expectations as well as departmental and corporate policies and procedures
- Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assisting with Credit Bureau Requests utilizing established processes and procedures
- Referencing escalated calls or inquiries to appropriate levels as needed
Training and Development:
arenaflex provides comprehensive training to ensure our employees are equipped with the knowledge and skills necessary to excel in this role. Our training program includes:
- 4 weeks of paid, comprehensive training, Monday - Friday, 9am-5:30pm ET
- Training is conducted remotely from home, with no time off permitted during training
- Ongoing training and development opportunities to enhance your skills and knowledge
Pay and Benefits:
* Competitive pay rate based on the county in which you live
- Additional bonuses available
- Paid training
- The opportunity to work from the comfort of your home
- Supportive environment with peers who share your passion for improving people's lives
- A career path that unfolds based on how you want to grow within the company
Requirements:
* High School diploma or equivalent with 6 months of customer service experience
- Must be able to speak, read, and write in English fluently
- Basic math and PC skills, including MS Office applications, required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements:
* Must reside in the U.S. and be a U.S. citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex.
Home Office Requirements:
* Internet speed internet of 25 mbps or higher required (you can test this by going to
- Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
- Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
- All equipment will need to be picked up in our Jacksonville, FL office
EEO Statement:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We recognize the value of a diverse and inclusive workforce and are committed to creating an environment where all employees feel valued, respected, and supported.
Pay Transparency:
arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Hourly Base Pay Minimum for this Position:
$ 17.20
Hourly Base Pay Maximum for this Position:
$ 17.20 If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Apply for this job