Experienced ACES Process Manager – Quality Control and Operational Excellence at arenaflex

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a guardian of quality control, you'll play a pivotal role in shaping our operational excellence and ensuring that our customers receive the best possible service. If you're passionate about process improvement, data-driven decision-making, and collaboration, we invite you to join our dynamic team as an ACES Process Manager.

About arenaflex

arenaflex is the world's most customer-centric company, and our Amazon Logistics (AMZL) arm is the last mile delivery arm that delivers packages and smiles to our customers every day. We're committed to creating an inclusive culture that empowers Amazonians to deliver exceptional results for our customers. Our diverse and dynamic team is passionate about innovation, customer obsession, and operational excellence.

Key Responsibilities

As an ACES Process Manager, you'll be responsible for:

• Being the Subject Matter Expert (SME) on all operational processes, ensuring that you're up-to-date on the latest procedures and best practices.
• Leading process integration efforts at our Delivery Stations (DS), ensuring seamless execution and continuous improvement.
• Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, and other methodologies to drive efficiency and effectiveness.
• Owning and managing change on a granular level, ensuring that all stakeholders are aligned and informed.
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations, ensuring that our customers receive the best possible service.
• Collaborating with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement and drive process excellence.
• Ensuring that we're always delivering the best possible service to our customers, meeting or exceeding their expectations.

A Day in the Life

As an ACES Process Manager, you'll work closely with all AMZL teams to offer support and expertise, gain insights into bottlenecks and opportunities for improvement, and drive process excellence. Some of the teams you'll work with include:

• Station Ops
• Last Mile team/Delivery Service Providers (DSP)
• Learning
• Finance
• HR
• Loss Prevention

You'll also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the Team

The Amazon Customer Excellence System (ACES) team is a group of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. We're passionate about keeping a close eye on metrics, raising the bar on performance and efficiency, and adopting new technology and procedures. We're also committed to supporting our peers with subject matter expertise on all Standard Operating Procedures (SOPs).

Essential Qualifications

* Bachelor's Degree in a relevant field (e.g., Operations, Business Administration, Engineering)

• Lean Six Sigma certification (Green Belt or higher)
• Experience in complex operational and process improvement projects
• Data-oriented approach, using KPIs to measure performance and drive decision-making
• Understanding and expertise in Process Mapping and related tasks
• Fluency in Portuguese and advanced English skills
• Availability for travel

Preferred Qualifications

* Post-Graduate Degree in a relevant field (e.g., Operations, Business Administration, Engineering)

• Experience in project management (Agile preferred)
• Experience in logistics and/or supply chain
• Ability to handle changing priorities and use good judgment in stressful situations

Why Join arenaflex?

* Opportunity to work with a dynamic and innovative team

• Collaborative and inclusive culture that empowers Amazonians to deliver exceptional results
• Comprehensive training and development programs to support your growth and career advancement
• Competitive compensation and benefits package
• Opportunity to work on complex operational and process improvement projects
• Collaborative and dynamic work environment

How to Apply

If you're passionate about process improvement, data-driven decision-making, and collaboration, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job