Experienced Seasonal Online Customer Service Agent – UK Remote Working Opportunity

At arenaflex, we're passionate about helping our clients grow and have fun while doing so! As a global leader in Customer Service and Community Management, we're powering support for some of the world's biggest brands. Our goal is to continue transforming traditional contact centres into cloud-based community-led initiatives, leveraging the power of social media, live chat, and email to drive customer engagement.

About arenaflex

arenaflex is a 10-year-old, fast-growth company in the UK & US, working with an enviable client list. We're a global leader in Customer Service and Community Management, powering support for industry-leading brands, charities, and government departments. Our team is dedicated to providing human customer support built for the 21st century, available 24 hours, 365 days a year.

The Role

We're seeking an experienced Seasonal Online Customer Service Agent to join our team on a remote working basis. As a key member of our customer service team, you'll be handling email support for a UK leading retail brand. This role is entirely remote on an initial freelance contractual basis, with scope to continue working full-time following continued strong growth of the company.

Key Responsibilities

* Managing, briefing, and coordinating customer service responses generated from our client accounts on a daily basis

• Reporting into an Account Manager
• Effectively responding to all Customer Support tickets
• Pro-actively escalating and spotting potential PR threats, and following support briefs
• Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager

Requirements

* Strong writing, organisation, and communication skills

• Previous experience delivering online customer support, using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
• Excellent written and verbal communication skills
• Superb time management
• Copywriting and proofreading
• High accuracy and attention to detail
• Responding to customers in a timely manner
• Use of Slack, Google Suite, Microsoft Teams, and collaboration tools
• Passion for delivering excellent customer service
• Interest in moving into a Team Leader or Account Manager role in the future

Essential Qualifications

* 2 years of experience in online customer service (email/live chat)

• Strong understanding of digital customer management tools and how to undertake online customer service
• Excellent written and verbal communication skills
• Superb time management
• Copywriting and proofreading
• High accuracy and attention to detail
• Responding to customers in a timely manner

Preferred Qualifications

* Previous experience working with CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce

• Experience using Slack, Google Suite, Microsoft Teams, and collaboration tools
• Passion for delivering excellent customer service
• Interest in moving into a Team Leader or Account Manager role in the future

What's On Offer

* Monthly invoice paid within 24 hours

• Great working environment – regular digital socials and outgoing team
• Opportunity to work with a global leader in Customer Service and Community Management
• Potential for continued growth and development within the company
• Flexible working hours and remote working opportunities

Work Environment and Culture

* arenaflex is a remote-friendly company, offering flexible working hours and the opportunity to work from home

• Our team is passionate about delivering excellent customer service and is dedicated to providing a supportive and collaborative work environment
• We believe in the importance of work-life balance and offer regular digital socials and team-building activities to promote a healthy and happy team

Compensation and Benefits

* £11.44 per hour

• 21-35 hours per week
• Opportunity to work from home
• Flexible working hours and remote working opportunities
• Regular digital socials and team-building activities

Schedule

* 8 hour shift

• Day shift
• Weekend availability

Expected Start Date

* 20/11/2024

How to Apply

If you're passionate about delivering excellent customer service and are interested in joining our team, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job