Experienced Multilingual Customer Support Consultant – Remote Opportunity with arenaflex
Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in multicultural and multilingual environments? If so, we invite you to join arenaflex, a world-leading provider of SaaS, Software, and Hardware solutions, as a Customer Support Consultant. In this role, you'll have the opportunity to work remotely, master new skills, and achieve challenging goals while enjoying a work-life balance.
About arenaflex
arenaflex is a multinational company that has been at the forefront of the tech industry since 2010. With 8 hubs around the world, we provide premium outsourced customer support and CX services to tech companies across 30 countries and in over 60 languages. Our commitment to excellence and customer satisfaction has earned us a reputation as an industry leader in the field of Support-as-a-Service.
Our Culture
At arenaflex, we believe in treating our team members like our clients. We surround them with unlimited care, an individual approach, and a wholesome positive experience. Our People First management approach emphasizes the importance of employee growth and development, and we welcome people from diverse backgrounds and experiences to join our team.
Job Summary
As a Customer Support Consultant with arenaflex, you will be responsible for providing exceptional customer support via calls, chats, and emails. You will build positive and long-lasting relationships with customers, meet team KPIs, and stay up-to-date with cutting-edge technology. You will also be responsible for securely working with customers' sensitive information and applying the latest customer happiness practices.
Key Responsibilities
* Provide exceptional customer support via calls, chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Stay up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our client's products and services
Requirements
* Fluent English and French (C1 written and spoken for both languages is a must)
- Experience in customer service
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
* Experience with CRM systems
Benefits and Perks
* Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Why Join arenaflex?
* Work with a world-leading provider of SaaS, Software, and Hardware solutions
- Enjoy a multicultural and multilingual environment
- Develop new skills and achieve challenging goals
- Enjoy a work-life balance
- Be part of a team that values employee growth and development
- Have the opportunity to work with customers from around the world
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your CV in English, highlighting your outstanding skills and experience. We look forward to hearing from you!
Disclaimer
arenaflex is an equal opportunities employer and welcomes applications from diverse backgrounds and experiences. Our assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. Apply Job! Apply for this job