Experienced Customer Service Representative – Remote USA
Join arenaflex, a global leader in customer experience and technology, as a Customer Service Representative working remotely. As a key member of our team, you'll have the opportunity to make a real difference in the lives of our customers, ignite your career, and be part of a dynamic, global community that values humanity and diversity.
About arenaflex
arenaflex is a company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer and a Great Place to Work certified company in the United States. Our team is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
What You'll Be Doing
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing exceptional customer experiences, answering incoming communications from customers, and conducting research to provide answers for customers to resolve their issues. You'll be the difference between a customer's experience being just average or an exceptional one.
A Typical Day
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recognize, apply, and explain product or service knowledge
- Provide compassionate and empathetic support to customers
What You Bring to the Role
* 6 months or more of customer service experience
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Computer savvy with experience using software applications and technology
The Equipment You'll Need
* Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
- A USB wired headset (or a headset that you already have, except for Bluetooth headsets)
- A smart phone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $15 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at www.hellottecbenefits.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to a Team Lead
You'll contribute to the success of the customer experience and the overall success of the team. As a Customer Service Representative, you'll be part of a global team that's passionate about making customers happy.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
How to Apply
If you're passionate about making customers happy and want to be part of a dynamic, global community that values humanity and diversity, apply now! Visit our application page at https://remotejobs.trendingnewsgo.com/register-candidate/ to submit your application.
Note:
arenaflex has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job