Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex
As a global leader in communications and technology, arenaflex is revolutionizing the way we connect with each other. We're seeking a talented and customer-focused individual to join our team as a Full Stack Customer Service Representative, working from the comfort of their own home in Tennessee. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a world-renowned company that has been at the forefront of innovation for decades. Our mission is to empower people to live their best lives by providing cutting-edge technology and exceptional customer service. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace that is welcoming, inclusive, and supportive of all employees.
Your Opportunity to Shine
As a Full Stack Customer Service Representative, you'll be the voice of arenaflex, creating meaningful connections with our customers and redefining customer service. You'll have the opportunity to introduce our latest technology, services, and offers, while driving sales and delivering personalized recommendations to our customers. Your goal will be to provide effective and timely resolutions for customers, while meeting monthly sales goals and delivering an outstanding customer experience.
How You'll Make an Impact
* Handle customer service calls ranging from billing and payments to plan changes and upgrades
- Use creative problem-solving skills to address complex customer questions and concerns
- Navigate between multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
- Meet monthly sales goals and deliver an outstanding customer experience
Your Day-to-Day
* Instill confidence and loyalty in the customers you interact with through thoughtful listening and utilizing your knowledge of arenaflex's products and services
- Resolve complex customer issues, virtually, using various tools and resources
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting on both products and services
- Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward to
* Competitive hourly rate: $15.54 - $17.36 + additional compensation up to $3,000 if all sales goals and performance expectations are met
- Opportunities for career growth and advancement
- Comprehensive benefits package, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
What We're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Occasional overtime may be required
Work From Home Requirements
* Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
- You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Possibilities
* Opportunities for career growth and advancement
- Training on the latest technology, devices, and our entire lineup of products, services, and promotions
- A chance to round out your experience and take on new challenges
Join Our Team
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and become a part of our dynamic team.
Apply Now
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Watch Our Video
Want to learn more about our work from home roles? Watch our video to get a glimpse into what it's like to work with arenaflex.
Connect with Us
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