Experienced Customer Service Adviser – Calls and Web Chat Support
Join arenaflex, a pioneering fintech company, in revolutionizing the banking industry and making money work for everyone. Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Adviser to join our Customer Operations team, providing top-notch support to our customers through phone calls and web chat.
About arenaflex
arenaflex is on a mission to make money work for everyone. We're a fintech company that's changing the way people bank, making it simpler, more accessible, and more transparent. Our goal is to build a bank that's truly for everyone, and we're looking for talented individuals like you to help us achieve it.
What you'll be working on
As a Customer Service Adviser, you'll be the first point of contact for our customers, providing support and resolving issues quickly and efficiently. You'll work closely with our customers to understand their concerns, listen with empathy, and provide solutions that meet their needs. You'll also be responsible for:
- Handling a high volume of customer calls and web chats, using your excellent communication skills to resolve issues and provide support
- Identifying potentially vulnerable customers and escalating them to specialist areas where needed
- Working with our customers to understand their financial situations and provide guidance on managing their finances
- Collaborating with our team to share knowledge and best practices, ensuring that our customers receive the best possible service
- Participating in training and development programs to enhance your skills and knowledge
What we're looking for
* A passion for delivering exceptional customer experiences and making a real difference in people's lives
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Experience working in a customer-facing role, preferably in a call centre or contact centre environment
- Ability to navigate multiple technical systems and tools, with a willingness to learn and adapt to new systems and processes
- Strong problem-solving skills, with the ability to think critically and creatively
- Ability to work well under pressure, managing high volumes of work and meeting targets
- Strong self-motivation and discipline, with the ability to work independently and as part of a team
- A commitment to our values of empathy, transparency, and customer-centricity
What we offer
* A competitive salary of £23,500 (£25,750 if based in Greater London) + benefits
- A fully remote work arrangement, with the flexibility to work from home and manage your own schedule
- A comprehensive training program, including onboarding, product knowledge, and soft skills training
- A learning budget of £1,000 per year, to support your personal and professional development
- A range of benefits, including share options, pension scheme, and access to our employee assistance program
- The opportunity to work with a talented and diverse team, passionate about making a difference in the world
- A dynamic and fast-paced work environment, with opportunities to learn and grow with the company
What's in it for you?
* The chance to work with a pioneering fintech company, making a real difference in people's lives
- A competitive salary and benefits package, with opportunities for growth and development
- A fully remote work arrangement, with the flexibility to work from home and manage your own schedule
- A comprehensive training program, including onboarding, product knowledge, and soft skills training
- A learning budget of £1,000 per year, to support your personal and professional development
- A range of benefits, including share options, pension scheme, and access to our employee assistance program
- The opportunity to work with a talented and diverse team, passionate about making a difference in the world
What's the interview process like?
Our interview process involves two main stages: 1. Application: We'll review your application, looking for evidence of your skills, experience, and passion for delivering exceptional customer experiences. 2. Video interview: If your application is successful, we'll invite you to a 1-hour video interview, where you'll have the opportunity to showcase your skills and experience.
Equal Opportunity Statement
arenaflex is an equal opportunity employer, committed to creating an inclusive and equitable environment for all employees. We welcome applications from diverse candidates, including those with disabilities, neurodiversity, and from underrepresented groups. We're proud to be a Disability Confident Employer and are committed to making reasonable adjustments to ensure that our recruitment process is accessible to all.
How to apply
If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Please submit your application, including your CV and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!
Note
arenaflex is a remote-first company, and this role is fully remote. We're looking for candidates who are comfortable working from home and managing their own schedule. We're an equal opportunity employer, committed to creating an inclusive and equitable environment for all employees. We welcome applications from diverse candidates, including those with disabilities, neurodiversity, and from underrepresented groups. Apply for this job