Experienced Customer Experience Consultant – Remote Customer Service Representative at arenaflex
Join arenaflex, the nation's largest retailer of used cars, as we continue to revolutionize the way people buy and sell vehicles. As an Experienced Customer Experience Consultant, you will be the vital link between a customer's at-home and in-store experience, providing a seamless and iconic customer service experience. With a focus on honesty, transparency, and high-integrity, we are looking for a talented individual to join our team of over 25,000 associates who are dedicated to delivering exceptional customer experiences.
About arenaflex
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our commitment to training and diversity has earned us recognition as one of the FORTUNE 100 Best Companies to Work For. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, or any other protected characteristic.
Key Responsibilities
As a Customer Experience Consultant, you will be responsible for:
* Connecting with inbound customers online and over the phone to understand their needs and preferences
* Utilizing your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs and preferences
* Providing support and guidance throughout the customer's car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
* Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
* Mentoring and training other team members as your skillset expands
* Achieving sales targets while providing an iconic customer experience
* Acquiring the Automotive Sales Persons License in specific states, which may require testing and travel as some states request physical presence to apply for the license
Benefits and Compensation
As a Customer Experience Consultant, you will receive an hourly rate, and after completing your training, you will have the opportunity to earn a performance-based sales incentive in addition to your hourly rate. Our high-energy sales environment offers a wide range of customer interactions, and you will have the opportunity to quickly build rapport with people and understand their needs.
Qualifications and Requirements
To be successful in this role, you will need:
* Sales and customer service experience, preferably in a retail environment
* The ability to thrive in a fast-paced sales environment
* Good listening skills and a strong customer focus
* A high level of self-motivation to achieve performance goals
* Strong written and verbal communication skills
* The ability to learn and master new technologies, with strong computer skills
* Open availability for shifts that may include nights, weekends, and holidays
* The ability to shift schedules two times per year according to the needs of the business
* Meeting minimum technology requirements (type of internet service and speed of internet service)
* Living in the state of Wisconsin
* Living within 1 hour of the Customer Experience Center (CEC) location
Work Environment and Culture
Our team of over 25,000 associates work together to deliver iconic customer experiences. We are committed to training and diversity, and we are recognized for our commitment to these values. Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We offer a range of benefits and perks, including:
* Competitive hourly rate
* Performance-based sales incentive
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application.