Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting complex technical issues.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshooting technical issues, and providing top-notch customer support. As a key member of our support team, you'll be responsible for:

• Providing Tier I support and customer assistance for our mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system

Responsibilities

* Provide exceptional customer service and support via live chat, email, and phone

• Troubleshoot and resolve technical issues related to our mobile application, including iOS and Android operating systems
• Install and configure the myColorado software on supported devices, following defined procedures and processes
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring timely and effective resolution of customer issues
• Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support processes and customer experience

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the technology industry
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about innovation, and we're always looking for ways to improve our processes and customer experience. We believe in:

• Empowering our employees to take ownership of their work and make a real impact
• Fostering a culture of innovation, creativity, and continuous learning
• Providing opportunities for growth and development, both personally and professionally
• Celebrating our differences and promoting diversity, equity, and inclusion
• Prioritizing work-life balance and providing flexible work arrangements

How to Apply

If you're a motivated and tech-savvy individual who's passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job