Experienced Customer Service Representative (Contract) – Healthcare Benefits Support
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher quality and lower cost healthcare providers. The result is better health outcomes for patients and doctors who are rewarded for practicing well, not performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're looking for a talented Contract Customer Service Representative to join our team and help us achieve our mission.
About the Role
As a Contract Customer Service Representative at arenaflex, you'll play a critical role in engaging with our members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive problem-solving approach, and excellent communication skills. You'll become an expert on our product, operations, and the needs of our members, ensuring that we provide exceptional service and support to our users.
Responsibilities
As a Contract Customer Service Representative, you'll be responsible for:
- Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit, and finding the right provider for their needs
- Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
- Managing and organizing your workload using our platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Retaining a detail-oriented working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve our solution
Key Qualifications
To succeed in this role, you'll need:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor's degree is preferred but not required
What We Offer
As a Contract Customer Service Representative at arenaflex, you'll enjoy:
- A competitive hourly rate of $17-19/hour, depending on your qualifications and experience
- Opportunities for growth and professional development in a rapidly evolving startup environment
- A dynamic and supportive team culture that values diversity and inclusion
- A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays
- Access to cutting-edge technology and tools, including Zendesk and G Suite
- A flexible work schedule, with the ability to work from home and manage your own workload
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about improving the healthcare system, and we're looking for like-minded individuals who share our vision. We value diversity and inclusion, and we're committed to providing a workplace that's free from harassment and discrimination.
How to Apply
If you're a motivated and customer-focused individual who is passionate about improving the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We can't wait to hear from you!
Important Note
To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application.
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters!
Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job