Experienced Sell-By-Chat Representative – Ontario
Join arenaflex, a leading provider of world-class coaching and training for Software as a Service (SaaS) companies, as we continue to revolutionize the industry through innovative solutions and expert guidance. As an Experienced Sell-By-Chat Representative, you will play a pivotal role in maximizing engagement with potential clients through email and social platforms, driving growth and success for our ambitious B2B SaaS founders.
About arenaflex
arenaflex is on a mission to help SaaS companies grow to new heights through world-class coaching and training. Our CEO, a seasoned B2B SaaS executive, has led companies to remarkable success, including growing Silvertrac and orchestrating its acquisition by K1 Private Equity in 2019. Now, he dedicates his expertise to helping ambitious B2B SaaS founders achieve their perfect exit.
Our Culture
At arenaflex, we value innovation, collaboration, and continuous learning.
Our Culture
Code is built on the principles of trust, empathy, and open communication, creating a world-class culture and team that is nourishing and supportive. We believe in empowering our team members to take ownership of their work, providing them with the autonomy to make decisions and drive results.
The Role
As an Experienced Sell-By-Chat Representative, you will be responsible for efficiently managing our inbox and social channels to ensure no lead goes untouched and to deliver highly compelling messaging. You will also play a crucial role in building and fine-tuning efficient lead management systems to handle a substantial influx of leads from various channels. A deep understanding of the SaaS landscape is essential for this role, enabling insightful conversations with prospects and demonstrating how our solutions can address their business needs effectively.
Key Responsibilities & Success Metrics
* Source Growth Sessions via Email and Social Platforms: Efficiently manage email inbox and social platforms to maximize engagement with potential clients. Ensure no lead goes untouched and that messaging across these channels is prompt and compelling.
- Success Metrics: Conversion rate on responses for marketing-generated leads, Revenue sourced, and Show rate on Growth Sessions sourced.
- Build Sales Systems: Play a pivotal role in building and fine-tuning a highly efficient and responsive lead management system. Create a well-oiled machine capable of seamlessly handling a substantial influx of leads from various channels.
- Success Metrics: Rate of change within the SBC machine - Documentation, processes, departmental growth, etc.
- SaaS Expert: Engage in insightful conversations with prospective clients by continuously educating yourself on industry trends, emerging technologies, and the specific challenges and opportunities that SaaS companies encounter. Address prospects' pain points and demonstrate how our solutions can make a difference for their businesses.
Experience and Qualifications
* Proficiency and competence in working in and maintaining quality data in CRM systems
- Chat-based sales experience
- Ability to effectively facilitate multiple ongoing conversations seamlessly over several inboxes and social platforms
- Highly organized
- Self-sufficient
- Must be located in Ontario
Preferred Qualifications
* Knowledge of HubSpot processes
- Ability to mimic writing styles
Benefits
* Compensation: $89,000 CAD OTE ($68,500 CAD base + variable compensation)
- Generous Benefits: We offer Unlimited PTO, health and retirement benefits, development training, and a robust and nourishing culture & team that is world-class.
How to Apply
If you're passionate about sales, SaaS, and innovation, and are looking for a challenging and rewarding role, we encourage you to apply. Please check out the How We Hire section on our website to see what the steps are for our hiring process. Taking the time to apply means a lot to us, and we look forward to reviewing your application.
Apply Now
Apply Job! Apply for this job