Experienced Customer Service Supervisor – Strategic and Key Oil and Gas Customer Support

At arenaflex, we're committed to unleashing the potential of our employees to create a safer, more connected, and sustainable world. As a Customer Service Supervisor, you'll play a vital role in delivering exceptional customer experiences and driving business growth in our Strategic and Key Oil and Gas customer segment.

Job Overview

arenaflex's Customer Service Teams are the face of our company, interacting with customers, sales, and service representatives to provide top-notch support and services. As a Customer Service Supervisor, you'll be responsible for leading a team of customer service associates, focusing on time and attendance, performance reviews, and career development. You'll also develop self-directed teams that provide excellent service to our customers, meeting their requirements by implementing efficient processes and building strong business relationships.

Position Responsibilities

As a Customer Service Supervisor, you'll be responsible for:

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development.
• Developing self-directed teams that provide excellent service to our customers.
• Meeting customer requirements by implementing the most efficient processes available.
• Building and maintaining strong business relationships with customers to drive an exceptional customer experience.
• Understanding business processes and making proactive decisions to effectively solve customer issues and increase sales.
• Independently or as a team member, investigating and resolving customer issues.
• Identifying and driving corrective actions and improvement projects to raise customer satisfaction levels.
• Delegation of Authority approver for various issues.
• Usage of arenaflex Tools to ensure high-quality standards.
• Regular meetings with Sales & Marketing for information exchange and initiation of improvement actions.
• Monthly review of customer satisfaction results with Management and arenaflex practitioner, including improvement actions to deliver best-in-class customer experience.

Job Competencies

To succeed in this role, you'll need to possess the following competencies:

• Ability to develop and train junior staff.
• Strong time management and attention to detail.
• Excellent organizational skills and interpersonal skills.
• Positive and professional attitude.
• Strong written business and technical communication skills.
• Analytical skills to assess personal performance against established measures.
• Project management skills in the execution of business process projects.
• Proven ability to engage others and develop strong, positive working relationships.
• Strong customer orientation.
• Team player with the ability to work well with others.
• Ability to work well with little supervision.

What Your Background Should Look Like

To be considered for this role, you should have:

• A Bachelor's degree, strongly preferred, with 3+ years' experience in a Customer Service role or prior related work.
• Familiarity with Lean/Six Sigma methodologies.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Effective analytical skills and interpersonal skills.
• Ability to work with all levels within the Supply Chain.
• Effective strategic thinker.
• Demonstrated behaviors and values above the arenaflex standard.
• Prior supervisory experience, preferred.

Competencies

As a Customer Service Supervisor, you'll be expected to demonstrate the following competencies:

• Managing and Measuring Work
• Building Effective Teams
• Motivating Others
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
• SET: Strategy, Execution, Talent (for managers)

About arenaflex

arenaflex is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, arenaflex ensures that EVERY CONNECTION COUNTS. Learn more at www.arenavflex.com and on LinkedIn, Facebook, WeChat, Instagram, and X (formerly Twitter).

Compensation

* Competitive base salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location)

• Total Compensation = Base Salary + Incentive(s) + Benefits

Benefits

* A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.

Apply Now

If you're passionate about delivering exceptional customer experiences and driving business growth, apply now to join our team as a Customer Service Supervisor. Apply for this job